The lady in the office who answered the phone needs to be fired. The ugliest attitude I have encountered when someone is trying to give you business. On the other hand when the tow truck drive got to my address he was the absolute best. But the office lady must be fired unacceptable.

Thieves, con artists and untrustworthy. Stolen belongings. Sold my car the same day i became aware of the outcome of a ongoing investigation... Claimed letters went out to me but to a address on file that wasn't any good after i given address. Blaming it on things not being updated on file (that was the bigges lie) ... Very unprofessional, rude.

Incredibly rude lady despite me being polite on several different phone calls across several days. Go read my yelp review for a full story which involved the sheriffs office being called. Long story short, the lady who owns this business is not mentally stable and should seek help. Stay away from this sketchy business and its repulsive owner.

EXTREMELY rude. Every time my husband called to see how much it’s going to be to get the car, they’re either “not in the office” or don’t know. Or “if you’re going to pay you’ll know.” The woman that answers the phone is incredibly unprofessional, rude and hangs up on you. Maybe she’s always having a bad day but that’s not a way to treat customers. You’d think for a company that people pay them hundreds of dollars they’d be a little more professional. Don’t use them.

I would rate this company ) stars but the option wasn't available. After a car accident and my car being disabled in the roadway the SPD called in this tow service. My car was towed to a shop not of my choice or my husbands choice but of the choice of a passer by at the accident sight. I, nor my husband, spoke to the truck driver. As I was leaving the sight of the accident I was told by the passer by that I could go to _____ shop to get the stuff out of my car. I went to the shop and upon arriving was told that I needed to pay 175.26 to have my car released, I paid w/out questioning anything (tow was only 3 block at max steep pricing if you ask me). My husband and youngest child were taken by ambulance to a nearby hospital so I was by no means in any frame of mind to dispute anything. All said and done 1 day later my husband decided that he needed to find our why our car is now at a shop that we not only use so he calls Carter's. The woman on the other end was extremely rude and told us that it was our problem that the car was dropped at this location, and it was also our problem to have it moved to the shop we want it at. I normally don't leave bad reviews but being that she was so rude I feel compelled to warn other potential customers. Not only will you pay a fortune but they will bring your car to any place someone on the scene tells them to bring it. I nor my husband met the driver on site, the first time I spoke to him is when I was paying for my car! I do believe the drivers exact words to me upon arrival was "Is that man coming to pay me or are you paying me?" I still have no clue who "that man" is. I would highly suggest this company do something about their customer service as my husband was only trying to get to the bottom of how our car ended up where it did, instead we get the shaft.....again.

The drivers of this place are VERY unsafe, also I've seen one driver who seems to go up and down Gause frequently and is on his phone NOT on a hands-free device. Anyone driving a commercial vehicle is required under FEDERAL law to be on a hands free device. I've alerted local law enforcement, these drivers should NEVER be behind the wheel. They're rude, unprofessional, unsafe, and in my opinion a danger to public safety.

They towed my truck in a timely manner. We were 1300 miles away when we asked them to do it. And they got everything right. Put it right where we wanted it without having to to tell them where we wanted it. Thankyou Carter's towing for doing such a great job.

Racist owner. Barely spoke and didn't say thank you after paying $302.76 after my vehicle was towed there by police. My vehicle had been stolen from Gulfport and recovered in Slidell.

Haven't dealt with the company for any reasons but the drivers prompted me to leave a bad review, they are very rude on the road, normally speeding, and I've had one cut me off on the interstate and turn on the spotlights that illuminate the bed of the truck. Any place with employees that inconsiderate will never have my business

Went with my mother to help get her car back and they lost her keys and it has been almost a month and they have not found them or bought my mom a new set of keys