EXCEL TOWING 77801

A

Abe Fonseca

I have used them several times in 10 plus years and never disappointed. Today, I was responsible for causing a minor non injury collision and the police officer asked me if I had a preference for a towing truck. I told him I was requesting Excel Towing. They were an hour late? The police dispatcher forgot to make the call to Excel Towing. Tow truck driver knew his business, very courteous and gave me a ride to their yard.

M

Mark Westechester

Horrible customer service. Sketchy business practices. I would use any other service over this business. I would give 0 stars if I could.EDIT... Response to owner... You are correct in saying that it was not my vehicle that was towed, however it was my girlfriend's. I understand that you are trying to dismiss this bad review, but everything in my review still stands. I was in your place of business and was treated extremely disrespectfully by the staff, and especially by the crew working in the lot. To elaborate on one of the issues I encountered: we arrived at the excel towing office one afternoon and my girlfriend was forced to go to the back of the lot by herself with sketchy looking men. I was not allowed to go in her place because it was her vehicle, and I was not allowed to go with her because of a Covid Policy, (even though none of the workers were wearing masks or social distancing!) Believe me, I clearly voiced my concerns to the staff working in the lot. The staff responded by shrugging their shoulders, laughing, and rolling their eyes. One final note, on top of the others issues I encountered in this place (which I do not have space to elaborate on), I would say BEWARE to women.Service: Car towing

M

Megan Mills

Towed my car in 30 minutes. They were sitting and waiting for me to park where I did so they could immediately tow my char and charge me $325 to get it back! Beware, they are fishing waiting to tow your car and charge you outrageous prices - BEWARE!!!!!

G

Gabe Voorhees

Towed my jeep in a timely manner for cheap. Guy that did the job was awesome, everything was squared away and safe as can be.

I

Italy Ramirez

My car had an issue that got my stuck on the side of road before a storm. Excel handled my towing situation seamlessly. Yessica was very helpful, took my information and, gave me an affordable rate that saved me from calling around. She sent a tow truck right away. Colt was the driver that took care of my car and suggested some helpful tips for my insurance. Amazing service from both of them, I will definitely be contacting Excel for any future towing services that our business needs.Service: Car towing

M

Michele Grimaldo

The customer service from the gentleman who helped my daughter was amazing. She had her car impounded and even at midnight, he let her call back & forth to me to help get all she needed to get her car out. By the time it was done it was 1:30am.

J

Jayden Luna

I was eating at Taco Bell on University. Towed my dads truck for the 5 minutes that I was in there. We were paying customer so sad that a tow truck would do this and leave my dad and I stranded. Charged my day 294.00 that we never got reimbursed for. They will get their karma! Please do not use this towing company. They are rude and don’t care what the aftermath is!

S

Shamain Shamain

I needed my vehicle towed home and the lady was friendly on the phone. The driver was also friendly and quick. Excel towing arrived within 10 mins. Another company told me 2 hrs which was ridiculous. Thank you Excell for providing excellent customer service skills. Service: Car towing

L

Luz Elena

This place a piece of dump. Towed my vehicle when it was parked in a public place, where I was eating with my son. Charged me 300 for 30 minutes that they towed my truck. When in there to pay and it smelled horrible!There sign stated fake statements.They are crooks and money hungry. So sad that towing companies have to do this to keep their business going!!!!I would not recommend at all!!!!!!!!

M

Moe Bassit

I called them to come and tow my car after it stopped working. After an hour wait and following up no one showed up and no answer. Worst service ever.