Fenix Parts Forest City (Formerly Butler Late Model Used Auto Parts) 28043

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Sunshine Cutie

I order from here multiple times a week . Heath is who I order from a majority of the time and he is very helpful and friendly . This is my favorite place to order parts from . I have also ordered from Kerri and she is also helpful and friendly . I definitely recommend Butlers.

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Melanie Pace

I thought this was a well established business. I was very disappointed. Two horrible experiences in a row. This week I ordered a door and was told it would be delivered the next morning. The next day I called and texted multiple times just to find out the door came in damaged but no one reached out. They reordered a door and the next day again no door. This time I called and texted multiple times and I have yet to hear back. No one not even the manager called back. I would give less than a one star if possible. I am unsure how they stay in business with this type of business ethic.

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Bruce Campbell

Butler's is the first place we call if the part we need is listed on Car-part, mostly engines transmissions sometimes rear ends and other major assemblies. We are a very professional shop in S. Asheville (Google Rating 4.8 on 72 real reviews) and count on our vendors as part of our team. Part condition always matches what we are told. Had a bad experience with another yard this week so I though I would leave a 5 star for the crew at Butler's. Also see the attached photo for how this professional company delivers parts.

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Arthur Drok

Bought an alternator from Fenix paid over the phone and was told the part would be ready for pick at 3:30pm drive 2hr one way just to be told they actually don't have it and someone shoulda called me but didn't. I ask to get the part delivered to a shop near me, and they assure me that the part is already on the way to me. 2 days later the part isn't even shipped. Customer service 1/10

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Michael Ostrofsky

Worked with Jerry. He was great. Got a mirror that was in great shape. Paint matched my car's. Thing is my car had an optional sensor this one didn't have. My bad. Shipped it back. Got a full, no hassle refund. Can't beat that!

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Brandy Turner

Let me first say that there was a time they would have absolutely gotten a 5 star review from me. After working with this company for 10+ years I can honestly say that joining forces with Fenix parts was one of the biggest mistakes they ever made. We have ordered TONS of parts from them over the last 10+ years and only since they joined with Fenix parts have we had any issues,Our most recent interaction with them (The straw that broke the camels back)-On June 9th I ordered rear suspension parts and a rear axel for my Kia Sorento that were supposed to be delivered to their Charlotte NC location by June 16th.Called June 17th AM parts were not there yet but would be delivered by 1PM to the location in charlotteCalled again on June 17th at 3PM Axel had arrived but the suspension parts had not, they were to rusted to send and they would have to get them from another location and would be delivered on June 21st for sure. OK not a huge deal because I had another car to drive as long as they were there by the 25th no big deal but did ask if instead of the Charlotte location if they could deliver them to my brother in laws shop in Charlotte, was told that would not be an issue and they would be delivered to his shop on the 21stCalled on the 21st because no parts had been delivered to my brother in laws shop and was told suspension parts still had not arrived, but all the parts would for sure be there on the 25th.Called on the 24th to confirm parts would be delivered and was told yes they would for sure be delivered on the 25th.Called on the 25th when no parts arrived again and was told that most all of my parts were at the forest city location and I could come and pick them up but they could not get the suspension control arm off any of the vehicles due to rust, Not OK but understandable, can't do anything else on the car without it could you send the parts you do have to my brother in laws shop on MONDAY (June 28th) and we will order a control arm? No problem they will be there on Monday.Called on June 30th because brother in law called and said parts STILL had not arrived my sales rep was off for the week so they transferred me to whomever it was that was handling his orders for the week, and they tell me all they have is the axel, they do not have the suspension parts (the same parts I was told on Friday June 25th were there and ready for me to pick up) and that now they can't get the parts at all. And to top it off the person that I spoke with because my sales rep was out for the week was extremely rude.And this hasn't been the first time that we have gotten the run around in the last year and a half, this was just the straw that broke the camels back. We bought a transmission from them over a year ago that ws no good, after requesting a refund and for them to pick up the bad transmission, the transmission is still sitting at the shop and no refund has been procesed. Unless you enjoy frustration and getting the run around only to still not have your parts I suggest getting your parts from someone else.

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Igor Melnichuk

Picked up a transmission for my wife's car. Fenix had the best price and a warranty that was way better than any place I called. Will be a return customer

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Sergey Reznichenko

They are my #1 go to Salvage Yard! I've been buying parts from Kelly for over 3 years and He would always get me the parts i need. Great Customer Service! Really enjoy working with them!

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Dav Wynn

After 524,000 miles I needed a motor for my Toyota Rav4. I was going to go online to search for a motor but they guy who I hired to install it suggest Butler's. He said that he had installed many motors from Butler and they were all good motors at a good price. I call and spoke with Skip and they had a motor that had just arrived with low mileage. I bought it.The guy installed the motor and it's has been running great. Skip was very professional, answered all my questions and when I called to asking if they had a blower motor for my heater/ac, they didn't but he went online and found one for me! Butler's should be first number you call for parts!

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Monique Bailey

I've bought a couple of parts for my cars off of their website. Reasonable price, accurate part, shipped to doorstep. Warranty is still in process.