Fenix Parts Forest City (Previously Butler Late Model Used Auto Parts) NC 28043

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Vasia Lazaruk

1Star — Very disappointing experience. Drove 2 hours from Charlotte to get a gray fender I was promised twice over the phone. When I arrived, they brought a white one instead. They said they had the right color but needed 1–2 hours to remove it. After waiting 4 hours total, they finally brought it — but with dents. Completely unprofessional. Wouldn’t recommend.

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Mark Francis

Not sure about your business but your drivers of the Isuzu box trucks are dangerous. Tailgating me by no more than a car length at 60 mph on 74 eastbound west of Shelby. June 20th 12:50p

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Triston Jones

This company has awful business practices and decorum as well as terrible quality parts. The manager Marty wasn’t as bad as one of the reps David who was extremely rude and unprofessional. Lesson learned from my issue, if you ever get any work done with a part covered under their warranty you better have proof you called, who you spoke to, and for how long as well as email traceability or they will decline they were ever contacted and won’t help you. If you have a service or OEM provider call on your behalf…don’t. Follow up personally or it will bite you in the butt like it did me. My technical/fine print issues aside they were hostile, and had a very condescending and aggressive tone. Little bit of research says this is common company practice for them, at least at the Forest City location. Bad parts, bad service.