Frank's West Side Auto Parts 60623

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Rayvan Harris

This company was very rude with me when trying to junk my car. I asked them on a time they would need to get to the location and was told to call someone else and hung up on. No explanation for not providing the service. Just rude and unprofessional communication coming from the owner and employees.

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Manny Mojoz

Frank’s Auto perfect spot to find parts for the project. Yard filled & organized, found just what I was looking for easily. Good customer service when checking out, funny and respectful owner/staff. Thanks

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Gustavo Tapia

I want to thank vj and the staff at franks for helping me find the part that I couldn't get no where else besides the dealership. and I also want to thank the older white man in there, that goes out of his way to share his knowledge and wisdom. highly recommend this place to any one.

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seth pettit

Very friendly people got the transmission I needed very quickly and make sure to ask the old Italian guy about his trip to Kalamazoo Michigan very funny story

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Alejandra Garcia

I came to find a mirror for my car, and Vince was so helpful to find alternative solutions since they didn't have the part same day. Awesome service!

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Mike Rotoloni

I found an ad on Facebook marketplace claiming that this location had some parts for an old 79' Chevrolet van. I called them the same morning I found the ad to make sure the ad was legitimate as well as questions pertaining to pricing. They were cordial over the phone and promptly gave me the pricing. I was ecstatic, I had found my parts. I traveled about 45 minutes to get there. Upon my arrival I saw the van, in a yard across from where the buisness was located. It sealed the deal that the van was actually there. I went inside and asked the associate at the desk if I could go pull those parts from it, as the van itself was in a different lot. He said, sure let me go ask my boss if it's ok to go over there. The boss came over and said that the van belonged to his brother (unrelated to the person who had the ad on Facebook) and that his brothers wife had cancer and that hed take a day to call him. I then explained how I had driven a while and that it wouldnt hurt to make a call to ask what the deal was with the van via information given by his brother. I waited around a few minutes because he was already in the middle of some paperwork. He made the call then told me that he'd be able to get back to me sometime about it. He was very flustered at this point and was very short with his responses. After he made the call, I showed him my phone and the ad from Facebook and asked "you dont know this guy/have any relation to him? He said nope, thats a scammer. I said ok, thats understandable it happens. He told me go to fb about the scammer issue, then got increasingly angry that I pryed on him to inquire about the van. He stated that "I didn't do enough for you about a 40 year old van?" "My fn family has cancer and you want more from me" I said hey man, I'm just on the hunt and have been looking all across the country for these parts, and you happen to have them. He yelled this all in my face, then asked my friend to leave as my friend had asked him to calm down. He then proceeded to walk back to his desk and pick up a rag which had a .38 black snub nose pistol underneath it, then he walked back to me and pointed at me and stated that I should get the f out of here now. I then said nothing and left, went home and called the police. It was a bad situation over mere words. I could have lost my life. Never go there if you expect anything good out of it. The owner is a violent offender and illegally posseses a firearm.

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Alice Underhill

They all went above and beyond with their customer service, and their prices are hard to beat. Will definitely be coming back next time I need a new battery or used tires or whatver I may need! Glad it's in my neighborhood.

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Nabor Garcia

Good service and great people I recommend me I always buy parts at this location since 1994 plus they help you to remove the parts from the car you just pay well go visit them many parts the you can find

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Julie Soto

Best customer service by an employee named Claudia she helped me with everything I needed and went above and beyond bright bubbly personality I would definitely recommend this place great prices and I would ask for Claudia

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Bernardino Munoz

Great place really friendly people frank is the best

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Joseph Song

I’m not even gonna say what pain in the but the other places are. This is theeeeeeee best place for towing your car for extra cash!!!! Plz don’t waste your time and see what the other scammers places do. Or you know what go ahead and see for yourself. Stay away from “top dollar junk cars” Just trust me. The guy offered me $100.00 😂 said he gotta eat too!!!!

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Cody Girard

Dude was extremely rude over the phone, I had waited over 2 minutes on hold, so i put my phone on speaker while I tended to something. Before I could even get the phone off speaker to say anything he swore at me and hung up.

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Julian Fernandez

VJ AND RICK were great help very respectful and helpful they gave me a great package deal on the 75 Monte Carlo parts ! Good people

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Freddy Esparza

Hello friends, my experience in this place is terrible. Maria Vargas is one of the workers, who retaliates, I take my wife, they send her to work, they tell me to stay with her to work, but it turns out that I had to fill a new mind the application, because it had already expired, they call me in half an hour to introduce myself... I couldn't go because I was busy and couldn't leave the things I was doing, I showed up the next day, after going to work for my wife I went in and Mrs. Maria Vargas said that because I did not arrive when she told me, I canceled and I canceled my wife... I agree that they canceled me but that they take things personally, things are not good for my wife, they did not have to cancel it She had already been working for 2 days, they said to cancel since they had 2 people who were going to show up the next day...they could send a person so as not to cancel another who was already working there, that's for my garbage, my The comment is to tell this person to be more pro and not to retaliate foolishly, that day there was a boy there who could not fill out the application, they told him that he would mark the place he would return to. someone that they could not help them that is silly because they are there to help request staff people arrive and act as if the people were known to them to say reparation badly for these people I hate this place I hope the representative and administrator of this place put regulations to these hateful people Maria vargas does not deserve that position they should put nicer people her reputation stinks.

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capricious Cosplay

Everyone here was super helpful and fast VJ and the other guys that worked today (didnt catch their names) were amazing i just needed a rim and they found a perfect fit! Will definitely be coming back thanks guys🖤

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perry maita

I love this place…Franks is a family owned business with great customer service and great prices!! And VJ Junior helped me out a lot😎👌 he’s good people… thanks guys!

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sandra reza

Claudia was very helpful !!! Love her service she was very attentive to what I was explaining to her was very helpful ! Would definitely come and talk to her again so she can help thank you so much Claudia!!’

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Latasha Morgan

I visited this place today and the service was exceptional. I would recommend others to visit here as well. Great job gentlemen

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Bolawa Gbadebo

Even though I wasn’t able to get my part there, he was was very helpful and informative about making sure I got my vehicle the assistance that was needed

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Robert Sigrist

These guys are great!! Needed a car junked. Called them up Saturday and they said they could grab it same day. I got off work at 145 and asked if he could be there at 2pm. Sure enough, he was there right on the dot (in the loop downtown even). The whole exchange took maybe 3 minutes. Really friendly. Great experience. Great work guys!! I was impressed.

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Stephane Jean-Louis

I’ve been calling all over for the last two days and everywhere I called they either didn’t pick or were in a rush to get off the phone. I called here and although they didn’t have what I was looking for the help I received was definitely top notch. They were quick and personable and helped direct me in the right direction. Thanks guys !

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Lilmama Rosaless

Very helpful and good customer service..the young girl Claudia behind the counter whent beyond to look for the part I was looking for kept a smile n was kind will becoming back and recommended her and this place

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Eli Rangel

Frank's cats cool and Frank is cooler! Family has been coming to this yard for years and they are super awesome they're inventory isn't all ripped up like other yards and they have way better prices than the lkq yards, highly recommend coming to them instead!

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Mena Smith

Frank is the Best, he is so very helpful. And will help you locate your part. Bless this man if God 🥰 Happy Holidays again Frank Thanks so Much🌹

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Devin Joyner

So nice and helpful! As a woman it can be scary looking for things concerning a car thinking men will take advantage. Even though they didn’t have the part I needed Frank referred me to somewhere else!! I love this kind of service, definitely will be the first place I call next time I need something!!!

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Edward Lee

Used to be a good place but now it's dead along with bad customer service. I saw owner throw out customers for asking about something as innocent as prices and parts information.Having an attitude like that grumpy old man in”Grand Torino” he treats his customers and employees more and more ungratefully throughout the years forgetting that he once started out poor and working for somebody. Even when customers were respectful to him, he uses his security guard to pick people up and throw them out even if you don’t resist just because he isn't having it that day.( not a normal person’s behavior) Seriously, you own a junkyard and the people you service are usually poor hardworking people and you treat us like we are on "Hardcore Pawn." We just want parts for our cars not your bad attitude. Chicagoans work too hard to be insulted when they come in to spend money in your shop and provide to your family and employees.

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Santos Diaz

Very good customer service the lady Claudia was very helpful over the phone and actually call me pack for my part she had it and gave me a good price really recommended her and will be going back thank you

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Matthew

Good service on the phone, but extremely bad customer service at the place. Owner is really mean and changes the prices how he feels with no particular reasoning for it and just has this grumpy attitude towards the customers.

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Jesus Alvarez

Franks west side junkyard there good people selling good parts for a good price and they are like family waking in there and I’ve always gone and get my parts from there

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Chevette Conley

FRANK'S is a great place for Auto parts!" You may also sell your car to Frank. He is a great Business man. They are a friendly Family owned Business. I have been friends with Frank for years!" Check ✔️ them out!!'