Genesis Custom Works 76701

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chris jaimes

Great, honest business. Charles got my truck right no matter what the situation may have been. I had a 5.3 long block swap, rack n pinion, and a few other things done. 100% satisfied with the end result.

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Todd Smith

Got my LQ4/4L80E dropout from here. It was a clean pull with everything cut or unplugged correctly. Charles was easy to communicate with and always got back with me if I had any questions. I would definitely recommend getting your project drive-train from here.

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Tad Greenlee

I purchased a motor for $1600 from Genesis that was advertised as "in working order with 111,000 miles". I had a mechanic do an engine swap. Immediately after the swap, the most obvious issue was low oil pressure 5psi at idle. I sent Genesis a video of the issue, asking for help with what they thought may be the issue. I paid a shop to replace the oil pressure sensor, that did not fix the issue. Genesis sent me an oil pump and DOD lifters, I replaced with no change. Throughout I kept in touch with Genesis as to the results. I asked Genesis if i pulled the motor and shipped it back to them (on my dime, again) if they would give me a refund, as the motor had a 6 month warranty period. They received the motor at 6 months and 2 days. I was told at that time, that their finance dept would not be refunding me. And I would need to pay again to have the motor shipped back to me in MN. Another $200. So at that point I've paid over $600 in extra shipping and service. I received the motor back, put it back in my truck and took it to an LS specialist shop that comes highly regarded. I asked that they look into the oil pressure issue. After lengthy inspection, the likely cause is failure of cam, crankshaft, or rod bearings. This motor was obviously not in working order, not to mention that I never really got a straight answer on how many miles were on the motor when it was pulled. So now I'm over $800 invested beyond the $1600 cost of the motor, if the motor was healthy.That does not include any of my time, as I pulled the motor and reinstalled myself after paying a mechanic to do it the first time. I pulled the motor out in an unheated garage in MN in the winter. I recently spoke with Genesis, over a year after my original purchase. We conferenced in a friend of Genesis that also said that the issue was mostly likely consistent with internal issues that would require a rebuild. After the conversation, I asked what do we do from here. Genesis again said that they werent interested in refunding any money, due to the warranty period. After pleading with them to offer a solution I told Genesis that I didn't trust them and was told that if that is how I felt, then the conversation is over. And they hung up on me. Due to Genesis implimenting an "ignore and it will go away" strategy, I am left no choice but to air my grievance here.