Lew's Auto Service & Salvage VA 22551

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Benjamin Moyd

I was working with Andrew today about getting a part for my truck. He was very knowledgeable about what I needed and even made arrangements for me to pick up my part after hours. I really appreciated his customer service and his patience. Very good experience and this is all thru phone conversation and texts. Thank You

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Caitlin Motley

UPDATE: Terrible the second time around. I should’ve stuck to dealing with Andrew. Ben sold me a fender that I was told was coming from South Carolina when in fact it came from a different yard that is literally 10 miles away from me. The reason we didn’t purchase the part from them originally was because they said it had been repainted and it clearly in the pictures looked like it. So I called Lew’s and got Ben on the phone. Said he could have one for me in a couple of days for $100. I agreed, paid and went to pick it up. After looking and comparing the part was the same repainted part that we didn’t want from Bruce’s, the place that’s 10 miles from us. I know this because it had Bruce’s stock number written on it as well. So not only did he lie and say it was comping from South Carolina he failed to tell me it was a repainted part. Seems very deceitful. I drove a little over an hour away just to over pay for a part I could’ve gotten for $50 instead of $100 and saved my $20 in gas. Now my only option is to drive back to them and waste more money, time and gas for a refund. Won’t be using them again. Waisted my time and money just so they could make $50, that’s pretty pathetic. Oh, he also said he didn’t know where his “supplier in South Carolina” got the part from and I find that pretty hard to believe as well because if I know where it came from from I’m pretty sure Ben knew. And after speaking with the manager he informed me that he tells his employees to lie and say it’s coming from “South Carolina “ to make it seem like a farther distance so that the customer won’t cut them out and so they can get the sale. So please before purchasing from them check car-part.com and if there isn’t pictures ask if they can send you pics before you agree to anything <br><br>Andrew was great! He was very nice, patient and helpful. Everyone there that I encountered was pleasant and friendly. The facility was clean and very welcoming. I called before I came and when I got there the part was waiting for me. It is a little over an hour away from me but I would definitely make the drive again if they have something I need. Thank you!

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Michael Weimer

I have been using Lew's for a while now; they are my go-to salvage lot for hard-to-find parts. The customer service is top tier, Ben and Andrew are wonderful to work with!