Lucky Line Auto Parts VA 22401

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Burak Alper

This auto parts shop is completely unprofessional. The staff has no sense of customer service they’re rude, disorganized, and seem like they don’t care at all about helping customers. I waited way too long just to get the wrong part, and when I pointed it out, they acted like it was my fault. Save your time and money there are plenty of other places that actually know how to treat people right and run their business properly.

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Kelly A

I bought the parts from here, but they didn’t work out. I drove over an hour to return them, and when I arrived, the guy in the warehouse checked the wrong code and accused me of returning the wrong parts. Once he realized it was actually his mistake, instead of apologizing, he started cursing and calling me names. Overall, be very careful buying from this place — it seems to be a family-owned business with unprofessional behavior and poor customer service. They’ll try to make you look wrong if you’re not paying close attention.

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Luke Suker (Parts Depot)

TOTAL SCAM, PAID 470 $ FOR A RACK AND PINION AND CONFIRMED PART NUMBER WITH THEM, THEY LIED ABOUT THE PART NUMBER AND WHEN I CALL BACK TO ASK FOR THE PART NUMBER I ASKED FOR THEY SAID IT DOES NOT EXIST AND RESFUSE TO REFUND ME (EDIT) THEY THEN DENY ANY WRONGDOING, I SPOKE WITH ONE PERSON WHO AGREED WITH ME THERE ARE ONLY 2 PART NUMBERS WHICH I CONFIRMED WITH THEM FOR THE PART I ORDERED AND HE CLAIMED HE WAS NOT MY SALESPERSON, THEN THE MAIN GUY CHANGED HIS STORY AND CLAIMED I ASKED FOR WITHOUT DYNAMIC STEERING WHICH I DID NOT ATTACHED IS PHOTOS OF THE RACK THEY SENT, NOT TO MENTION THE FACT THAT THE INNER TIE ROD WAS DESTROYED BEYOND USABLE LEVELS, AND THE PACKAGING WAS SO BAD THAT THE OUTER TIE ROD ON THE OTHER SIDE WAS BROKEN TOO, UNBELIVABLE THEY CANNOT EVEN OWN UP TO A SINGLE MISTAKE