Lucky Line Auto Parts VA 22401

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Jacek Tyski

Lucky Line Auto Parts is an excellent place to buy quality used auto parts. The sales person I dealt with was Zack. He went above and beyond to make sure I get all the answers to my questions. Zack was very professional and patient and very respectful. I had purchase from him 2 wheel rims and made a payment with Zelle. Zack took care of the UPS shipping the same day and voila…. Three days later I got my wheels shipped from VA to IL. When I opened up both boxes, everything was nicely packed and protected from getting damaged. The quality of the parts matched the pictures and verbal information from Zack. Lucky Line Auto Parts is the place where you have a nice and smooth and pleasant buying experience. I highly recommend Lucky Line Auto Parts, professional friendly service and clean quality parts. I will definitely buy from this company again. Do not waste your time and money calling other rude and unprofessional used parts stores in the country. I am glad I have found Lucky Line Auto Parts. Thank you guys! You are the BEST!

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Dr. Rami Sami

My initial experience with this company was disappointing and unprofessional. I have decided not to do business with them again, and I have advised my coworkers to do the same. Mr. Haseeb frequently communicates with us using “all capital letters”, which is inappropriate and unprofessional, especially for someone dealing directly with customers.<br><br>Additionally, after years of working with various suppliers, it is standard practice in this industry for doors to be sold with their hinges included. However, Mr. Haseeb provided the doors without hinges, forcing us to purchase them separately at an additional cost. While the amount is not significant, this behavior reflects poor business ethics and a lack of customer respect.<br><br>The business owner should carefully consider who interacts with customers, as professionalism and courtesy are essential for maintaining good business relationships.

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Kristin Dearman

The part we picked up was just fine, however, if you are quoted a price on the phone and given a ticket number be sure to take detailed notes on who your sales rep was. Once we got there, there was mysteriously no lower price for picking it up (over $40 more than quoted) They then proceeded to “help me out” by taking $10 off. Learn from my lesson and have facts if quoted differently via phone order.