Southside Auto Parts 77047

L

Lennard L. Brown

They had everything I needed. They even have a portable crusher. It's cool.

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Paper Boy

Bait and switch artists! Horrible business practices, business etiquette and business manners. Called in and asked for a price on a part, was told 75 dollars. When I arrived they told me they could give me a deal and give it to me for 100 dollars. I was immediately frustrated at the price switch but paid in order not to inconvenience myself. They told me it would be 2 or 3 hours before the part was ready so I told them I would send somebody in the morning. I sent my employee to pick up the part and when he arrived the part were going to sell us was damaged when I had heard him out his own mouth say the part was in good condition the day before, so they told him we would have to wait again an hour or 2. At this point I was past the point of biting my tongues and called in to ask what went wrong and to see about some small potential refund and the guy starts in with "bro this and bro that" b.s excuses and lies, when I respond in my regular talking voice he cuts me off and says "Never mind just take you money back" and hangs up on me lol, and gives my money back to my employee. So childish, obviously new to the world of commerce. Thanks Southside Auto Parts for wasting 2 days of my time. These guys are uneducated business people with ZERO business and customer service skills. Should have gone with my initial instinct and went to Bronco or LKQ like I normally do, I chose to listen to a friend. Will not be going back, and do not recommend them to anyone bc not only do they bait and switch, they also treat their customers like dirt.

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Maurer Riley

Called for a part and told them its an hour drive and couldn't afford to be out of the shop that long unless I knew it was ready, they said they were getting it ready for me and would have it out in a few minutes. When I arrived they said they never had anyone working on it and wouldn't have someone on it until the next day.