United Foreign & Domestic Auto & Truck Parts 78211

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Homer Perez

This place is terrible. I bought a $3k used engine from them and over 4 months full of ducking and dodging my calls and dragging their feet and just excuses up the wall. I towed my car back there 3 times because their engine that they checked kept failing on me. I picked my car up the first time and the ac was out after I gave it to them and it was on. That took another month to diagnose and fix according to them. Another time the check engine light came on a few weeks after I had it in my possession. They finally found out the issue and called some AC expert, and tell me I can come get my car cause the issue is fixed. The engine had a 90 day warranty, they said it was paused as long as they had the car, I thought wow that’s great. Then they tell me we are gonna restart the warranty, again I said wow, that’s awesome. However when I go to pick up the car they tell me I owe them $500 for the AC issues because they don’t know if it was working when I gave it to them originally 4 months prior. Their options were pay the $500 bucks or void the warranty and call it even. I damn near laughed in their face and they retracted and stuck to their original agreement of restarting 90 day warranty. After all that I finally get my keys and go look at the car. It is filled with trash, dirt, grim and oil stains. There was a clear lack of respect for their customer’s property. My beige interior was basically black. While cleaning the car out I noticed my back door panel was chewed by a dog, my seat belt buckle in the back and my weather tech mats also chewed on. Not even the decency to try and cover it up. So I wonder how long my car actually was fixed and they were just giving me the run around so they can use my car. AND IF YOU ARE STILL HERE AFTER ALL THAT THE AC STOPPED WORKING THE NEXT DAY I DROVE OFF THEIR PROPERTY AND THE CHECK ENGINE LIGHT CAME BACK ON. What a clear waste of time, money and resources. Please please please stay away. I got the documents, pictures and recordings to prove this all.

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D G

The way my car was treated was DISGRACEFUL. Shady practice that uses a shady mechanic. Whatever they “fixed” never got fixed. Got so sick of dealing with these guys I wound up paying carmax thousands to take it off my hands after just paying thousands for this shop to fix it. Avoid this place at all cost!!!!

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Nitzia Inais

Talk about superb customer service! Ishmael, the owner of this establishment, truly went above and beyond to ensure we received the perfect part, even providing a generous 3-month warranty. His son, Abraham, was equally kind-hearted, making our experience all the more memorable. My father and I are deeply grateful for having had the pleasure of meeting both of them. They are wonderful people offering top-quality parts—if you’re in need, do yourself a favor and pay them a visit.