Wilbert's Premium Auto Parts of Webster 14580

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Joey Young

Called for a price on a set of four used tires, they said $95 a set. That's a reasonable price for four used tires: O.k., great. Was told repeatedly, "$95 a set" during the call.Get there, " hey I called for the four used used tires 215/55 R17. $95 for the set". They bring up the tires, load them in my van, print me a invoice. I go to the next counter to pay "$380"!?"Excuse me, why are these $380 for four used tires?". She goes and talks to the person that I've been talking to, "oh no, these tires are $95 a piece".....apparently "a set" to them is one tire. I call for a set and am told $95 a set , $95 a set,$95 a set repeatedly. Never once are the words "a piece" uttered. I clear out the van, get my 4 yr old daughter ready to go into the cold, drive a few towns, talk to the guy AGAIN, wait in the waiting room, the tires to get loaded in my van, and not until I have my debit card out do I ever hear the words "$95 a piece". Never once was told $380. And then I'm at the pay counter, on the spot for $380. Pretty creative salesmanship getting me committed for the switcheroo at the pay counter. Not appreciated wasting my afternoon.

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Kevin Tucker

Todd and Paul are the best. They get you in and out quickly, good tires at good prices. I'd go back again, worth the drive.

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gcb

tire center staff are very knowledgeable and helpful, fast service, great to work with

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Charles Roselle

Polite and knowledgeable staff. Will work with you on the best deal for your vehicle. Todd exhibited excellent customer service!

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Rick Gilbert

I was treated very well & I believe all of the employees are doing everything they can to make sure customers are taken care of! Local business been around for over 70 years & wish them 70 more! Thx Wilbert’s

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Max W

Worked with Brian to purchase a low mileage replacement engine for my wife's beloved car. Sale was simple and engine was reasonably priced. I stopped by to look at engine and had it checked out, purchased and loaded into truck within an hour. Every person (4) I interacted with was very friendly and helpful.I had the option of purchasing a less expensive, similar mileage, engine elsewhere. I choose Wilbert's due to past experience and 6 month warranty vs 1 month. They also had a huge inventory of the same engine, which is good if I needed to do a warranty swap. I also talked with a friend who told me Wilbert's warrantied a transmission for him that was a few days outside of warranty. I felt good about giving my $$$ to Wilbert's. Nice Job!06/12/2018 Update: It's been 9 months and many miles without an issue. Coincidentally, my neighbor had an engine failure with his '11 Impala, which is basically the same engine. He went with me to purchased an engine from Wilbert's. The purchase experience was positive and the engine has been running well for over a month.

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Zach P

Todd was extremely helpful!! He helped me find a quality part at a great price! Thank you

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Andrea Bortle

Needed snow tires and they were able to find be a whole set for a reasonable price.

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Joshua Stolte

They usually have what I need at a decent price! Worth checking out before you buy something brand new if you didn't have to!

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Sue Mettler

Pat was super helpful with getting the exact parts I needed in a pinch. Definitely will be returning