Jack James Tow Service Inc. CA 94541

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Dalton James

Wasnt my choice first of all. Had my car stolen from Santa Rosa and it ended up in Hayward and police had it towed here. I was told i could get it out anytime and went next day which was Sunday. The guy on the phone told me there was a gate fee. I said i figured and thats fine. Then he said theres a bunch of paperwork. Thats fine. But the reality was they didn't feel like doing it that day. I didnt feel like doing any of it but here we are. Why have a gate fee if you wont open the gate? So I took Monday off work to come back again. There was no explanation just a blank stare. One signature for a “bunch of paperwork” Cool to treat people dealing with such a shitty thing to begin with like that. Also, police told me there were tools in the car but when I got to it they were not. Thats cool.

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Eduardo Mercado

​This is not just a bad business, it is a predatory operation that ignores legal protocols and engages in theft. My vehicle was recently towed, and the experience has been nothing short of a nightmare that violates California Highway Patrol policies. ​The most evil violation: After my vehicle was towed, I contacted this company. They flat-out refused to grant me access to retrieve personal items, even after the CHP had verified and confirmed that I was the registered owner. My registration is easily accessible in the glove box, but they refused to retrieve it themselves or allow me access to prove ownership further. Instead, they demanded I go to the DMV and incur more unnecessary fees. ​This refusal is purely punitive and unprofessional, showing zero regard for the law or common human decency. ​The most heartbreaking violation: This company has stolen irreplaceable personal items with immense sentimental value that cannot be replaced. Due to a recent move, all of my essential belongings—including items critical for supporting my 5-year-old child—were inside the car. The company is actively refusing to let me access these personal necessities, knowing full well I am in a state of distress and transition. ​I cannot emphasize enough: this company operates with callous disregard for both the law and the people they are supposed to serve. They are demanding extra money and time while holding personal property hostage, including stolen items. They are the absolute worst in the business. Avoid them at all costs.

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Prem Ramani

Not sure where all the bad reviews are coming from, i had a very friendly experience with them, my car had a crash and was towed to their yard since they were called by Hayward police, they showed up within 15 mins, i went later next day to pick up my personal stuff and they were very clear on the process and how i should navigate to the yard etc, but my car had a dead battery but the friendly yard keeper "Alex"was so nice and helped me jump start the vehicle and worked with me to help unlock my car and get my stuff, i dint have to pay a penny anywhere and they efficiently charged my insurance directly and worked with them to move the car later to workshop. They were being very cautious about releasing our car to the right party with correct details. The only drawback if at all is their yard is mostly from trashed cars and full of mud so couldn't be there long to access my car and was sad to see my new Tesla sitting there but that's just my rant. Kudos to the management and their yard staff.