George's Towing Co. CA 94590

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Isaiah G

I had one of the worst customer service experiences of my life with George’s Towing / Valeo, entirely due to the front desk staff. Before even coming in, I called ahead to confirm the process after winning a vehicle at auction. I was told all I needed was the release PIN that had been emailed to me. I drove 1.5 hours each way to their location, provided the PIN, and was then told the vehicle could not be released. When I attempted to calmly re-verify the PIN to ensure it was correct, the front desk attendant became defensive, insisted she had written it down correctly, and dismissed my attempt to clarify. It later became clear the PIN had been entered incorrectly on their end. Because of this error, I was forced to leave without the vehicle and return on a second trip another day, turning what should have been a single 3-hour round trip into two separate trips totaling over 6 hours of driving. On top of the wasted time: -I had to pay someone to accompany me on both days to help retrieve the vehicle -I paid bridge tolls multiple times -I lost an entire additional day -The total added cost was substantial,nearly half the price of the vehicle itself To make matters worse, when I later went to the DMV, I discovered that required paperwork had not been provided. All documents were stapled together when I received them, and I handed them directly to the DMV, yet I was blamed and told, “I gave that to you,” which was simply not true. Instead of accountability, I was met with denial and deflection. This was not a misunderstanding. This was poor communication, lack of attention to detail, no accountability, and zero concern for the customer’s time or money. The defensiveness and refusal to acknowledge clear mistakes made the experience even worse. If you value your time, money, and sanity, I strongly recommend avoiding George’s Towing unless you are prepared for delays, repeat trips, and unnecessary expenses caused by front desk errors. This process should have been simple. It became expensive, exhausting, and entirely preventable. The lady was middle aged, and Caucasian for reference.

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Jenny Nguyen

Juan was amazing. He arrives earlier than expected. I was parked at the dealership and he carefully maneuvered the tow truck to pull out my car without scratching other cars. He was very efficient and I called and they gave me an estimate for $100 for 5 miles which is great pricing for local driving. I can’t appreciate them enough!

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Katrina Ellis

The service was top notch. They was quick and I like the communication to the beginning and to the end of my tow. Great service and very nice people.