P.J. Salvage CA 92614

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Dinah Parent

what happened to your company! I have been investing in PJ Salvage for close to 20 years and the material has always been so soft and thick. My last order arrived a few weeks ago and the material is thin and cheap! I washed the pajama's for the first time and 2 buttons came off! What happened to your wonderful company with the soft thick material???? On top of it, I can't get anyone from PJS to call me back

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Heather Barclay

After noticing a mistake in the sizing of one of my items immediately upon checking out, I instantly contacted the company's customer support to request a size change from xs to medium. An automated chatbot told me there was nothing they could do, I was stuck with the product as final sale. I asked to speak to a representative, and she also told me there was nothing she could do and to "donate it to charity." I might understand this if I had received the item, but I contacted them in the moment of the transaction error before shipping. The company made no effort whatsoever to solve my issues, and was extremely rude and unwilling to support, despite the premium product costs. I will never buy these products again and caution anyone from purchasing their items. I would be happy to provide screenshots of the interactions. Extremely disappointing. They were not even willing to help me with the item that was the wrong size that was not final sale, claiming that once the item is purchased "there is nothing they can do" even if it has not yet been packed or shipped. They did everything they could to prevent me from speaking from a real person or someone with the authority to help.

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Gigi

P.J. Salvage is the absolute worst company I have ever dealt with. I purchased a flamingo sweater.It was the absolute worst piece of garbage fabric i've ever had. Purchased about November 2025 for Christmas gift. Wore it twice after opening on christmas, completely balled up piled up fabric after wearing two times. Even worse, customer service ridiculous, Chatbot, just lying and saying they're gonna escalate. Your request started a return tells me. I get a 0 refund. Send multiple email requests left phone message twice. No response.Do purchase from this company.