O'Reilly Auto Parts CA 95618

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Eugene Goodman

Not a good place to get a battery. I came in to get a new battery. I wanted a regular flooded lear acid battery as the agm batteries are expensive. There's no need for a agm battery, there's no start stop or high electrical drain requirement and the charging system is the same basic design. The young girl insisted she look up the battery part number and she only would sell an agm. I don't need someone that has a birth year starting with a 2 that has no understanding of auto maintenance or basic understanding of auto engineering unwilling to look up the part number and sell me a fla battery equivalent. I took my battery off the counter and went to Napa down the street. I did my research in the parking lot. Went in, bought a correct size and cca spec battery, took my trade in seconds later. And guess what young child that works at O'Reilly's? It works just fine. We've been using lead acid batteries for close to a hundred years and modern cars charging systems are pretty much the same, again if you don't have start stop or other high electrical drain technology in your car. Perhaps work on your customer is always right skills, because I am, that that was poor customer service.

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Jack Chang

The staff was really kind and give us professional advice on how to use snow chain.

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Ron Unger

Our family has been shopping here for years and the staff has always been knowledgeable and courteous and the prices have been reasonable. However, in my last visit, one of the staff, Jose, really stood out to me when I asked for new headlight bulbs for our vehicle. He knew the history of the products and laid out the options super clearly. Then, to top it off, he offered to install them no charge! I know they have done that for windshield wipers but I'm not sure they always do that for headlight bulbs. Much appreciated!