Stress-Free Auto Care CA 94043

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Victoria Santiago

I really wanted to like this place because of all the positive reviews but I was quoted a different estimate on the phone than what I was told in person when arrived I there. The quote was even higher in person with less services than what I was told on the phone. In person, I was told they charge more for Japanese cars since they’re more tailored to German vehicles. I ended up cancelling my appointment. I really appreciate how they went over everything in detail when I got there & he tried to lower the cost of services for me.. but it was still higher than what was quoted on the phone. I also appreciated how the sales person was honest about services I didn’t need instead of upselling. And that he admitted the cost would be higher since my car is Japanese. I just hope they work on their communication within their workplace, from phone call sales rep to in person sales rep making sure things are aligned for the customer, before the customer arrives. Can’t comment on their work, hence, why I left three stars. But my advise, make sure if you ask for an estimate over the phone have them note it in their system so that the sales person on the day of arrival can have record of that.

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Kamaladevi Beswick

I started with Stress-Free about 3 years ago, after my favorite German car mechanic shop closed. This shop is excellent. The front office staff are as knowledgeable about cars as the mechanics, so the intake write up is always thorough. They keep the customer updated with regular texts about the status of the car. If any issue is discovered during the inspection or repair process, the mechanic sends photos directly to the customer so that you can see for yourself what is occurring. They always give advice and options for what should be done sooner vs what can wait. The whole place is very clean and comfortable, the prices are reasonable, and the service is excellent.

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Alexis Cabrera

I had a great experience with Stress Free Auto in Mountain View, especially with the manager, David and the mechanic on site, Manny. I was visiting from out of town when my car broke down right before I needed to drive back to Southern California. I needed my battery terminals replaced quickly so I could get home. I called several other shops and no one was able to see me on such short notice, but this Stress Free Auto location was able to fit me in. David handled everything very professionally and kept me updated throughout the process. When there were delays, he stayed on top of communication and worked with the vendor to make sure the parts arrived as quickly as possible. He went above and beyond to help me out, even staying a bit past his shift to make sure everything was taken care of. I really appreciated his professionalism and follow-through, and I’m very thankful they were able to help me get back on the road. I’d definitely recommend this location if you need reliable and considerate service.