O'Reilly Auto Parts CA 91768

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Noli Cabant

Representative named Cynthia double charged me with two items, a $34 5 qt oil and an in-house OReilly ATF for $8.99 which were not what I took home. I did not check the printed receipt at the counter, but as I drove off, I realized that I was charged a total of $141 for a 5qt engine oil, an engine oil filter, an ATF oil, and air cabin filter, and it was totally so much for those few items so I re checked the receipt. Positive that a mistake was made, I rushed back to the store and manager JR made the correction and proceeded to issue a refund back to my card. I made Cynthia known that she charged me twice for one item but at first, trying to save face, blamed me and quipped non apologetically "for not knowing what you wanted." She would later apologize, but only after I insisted that she must pay attention to what she is doing. I don't normally check my receipt because I'm a repeat customer in this store and I had no bad experience until today. From now on, I will check my printed receipt, otherwise, I will end up paying for the things I did not take home. Please continue training your employees and checking their daily performance. If the pattern of bad behavior had been shown, then it is only correct that any employee who does something like this should not only be reprimanded but be held responsible. There could be a great reason why such a thing is happening and it should raise a red flag to the associate's conduct.

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Nora

I went into this store today after I called in about buying a battery because I'm having problems with it. They were very friendly said they would help me test it and change it if needed. I go in and this bald guy with glasses was the first available person. I explain and he goes to check the battery. He made a very rude comment about the state of build up whatever I let it go. I asked if I cleaned it a bit might it help. He walked away from me without saying anything. I cleaned it but said I would buy a new one and he just said very rudely he couldn't do it without even trying. He was obviously not very professional from the beginning. This has been the worst experience will definitely not be going back!

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alexandra maldonado

Came in feeling awkward in evening wear and we were blessed to get the cool women with the doc Martin's and kimono. She checked our car battery in this crazy heat and gave us the peace of mind. Friendly, and explained the process 10/10