DCH Subaru of Riverside Service Center CA 92504

C

Charles Roseberry Jr.

Went to DCH Subaru Of Riverside for general maintenance of my Subaru Outback. The staff are very nice and informative when it comes to communication between the mechanics and the customers. The waiting area is comfortable with snacks, coffee, tea and cold water bottles free of charge for customers and the restrooms are very clean. I also noticed that they have seating areas with desks and electrical outlets for remote computer work while you wait. I have been extremely happy with DCH Subaru Of Riverside & I will continue to drive down from the San Bernardino Mountains Town Of Crestline to have my vehicle serviced at this dealership. I didn’t have to pay for my services because of my extended warranty but I did look at pricing and their rates are very fair specially for a dealership maintenance facility. DCH also emails me coupons for oil changes and other maintenance discounts. I was pleasantly surprised to receive a email recently from DCH with offers of $59 oil change coupons. Dealing in the past with another auto manufacturer dealership I’ve only ever gotten $99 oil change coupons so this was a great perk that DCH Subaru Of Riverside.

T

Tim Roach

Piss poor first experience which is now costing me real money due to the lack of care, the lying and the poor service. I bought a 2025 Subaru from this place. It comes with 4 free services or something like that. It is not "free". I paid for it when I bought the car. So it was about 6,300 miles when I took it in today. I called a few days back to secure a morning time so I would not have to waste the whole day. I secured 8:30. I had just gotten the car alignment done two weeks ago, but they said when I went through their machine it showed alignment issues. I thought that was weird since we just got this aligned, but figured hey I am here may as well take care of it. They do not have any shuttle service or courtesy vehicles apparently, so I walked a mile down the road to Farmer Boys. I was there two hours and checking on their tracker app it showed that my car had yet to move. Why bring it in on appointment if they are just going to let it sit for 2 hours? So I began walking back. I got back, and saw my car still in the intake area. I asked about it. They started shuffling papers around and looked confused before saying oh yeah they are getting it started now. Absolutely livid, I walked away. I went out and sat on the sprinkler control cage since it was so stuffy in the service center and tried to cool down, knowing it would be another 1.5 hours before my car was done. Then, less than 5 minutes later, my car has magically finished and has had an alignment, tire rotation, oil and filter change. It takes more than 5 minutes just to drain the oil. So of course I was suspect. Especially since the tracker showed my car was now just going into inspection. As of the writing of this review, it still shows that my car is being inspected. So, now I am having to spend real money at a 3rd party mechanic to get them to inspect the oil and filter and likely do an oil change, because I cannot get a straight answer out of DCH personnel and since I am being lied to. They likely forged the paperwork. This was my very first experience with them. I was told I would find their service to be exemplary. I found it anything but. I would argue that it is fraudulent, since my "complimentary" service now is spiraling into secondary costs since they cannot seem to get out of their own way. I am angry that I fell for the Love=subaru garbage and fell for the whole complimentary service thing. What a racket. Now I will have to find a qualified mechanic to perform service on this car even though I paid for the Subaru care BS. Shame on Subaru.

B

Bert Cancino

Subaru Riverside has the best overall service department I have ever been to. Every time I go in or call in for service these guys are top notch. Highly recommend Tom’s Team at Subaru of Riverside!