U-Haul of Riverside CA 92507

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Sydney Tuck

I come here often to rent tow dollys and buy shipping supplies. The staff is amazing and helpful. We had an emergency and the manager and staff were very understanding. They were so kind to us. Dealing with car problems can be stressful. Navigating the return on the dolly after dealing with that was smooth because the extra mile they went for us. Thank you.

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Antonio Chuquimia

Staff at this facility is over worked and needs help. They are clearly understaffed and thier stress levels are clearly high. Thier patience is super low and it is now affecting their customer service. Upper management should take ownership of this problem and find a solution before you lose more customers like myself. I rather go to your competitor than see your staff struggle the way I did this weekend. They had trouble with your computer system, amount of customers, low staff or the staff that was there could not handle the amount of customers that come in on Saturdays. Either way, what seemed to be the manager was doing his best to keep a hold of everything while stressing himself out by trying to be everywhere to everyone, mostly because he did not have enough help that day. I really felt bad for the guy and the other 2 staff memebers that were there. 1 even started his day before he was supposed to come in with a good attitude but by the time I cam back to return my last U-Box, he got upset in the location I off-loaded the trailer because he had to move it himself now. No one was there to guide where to drop it off and I left it where there was room without blocking a driveway or was in th way. He clearly was stressed and gave me an earful of which I suggested I can move it for him but it made it worse so I just left before I snap and make his day even worse. Please get this branch some help so you can prevent this from happening again.

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Jake Condon

Andrew from Uhaul Riverside reached out to me and said that he could help get my vehicle in a few days early for installation. He also was very knowledgeable about my hitch setup that he was able to save me $200 versus the original quote! Huge shout out to Andrew and his Crew! These guys went over and above helping me with my hitch needs.