Big Q Auto Repair CA 90755

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Robert Cooper

Absolute Lifesavers! Saved Our Cruise Vacation! I honestly cannot say enough great things about Big Q Auto and especially Heidi. They turned a potential vacation-ending disaster into a manageable situation with pure professionalism and incredible customer service. Here's our story: We drove to Long Beach for a 6-night cruise, arriving on Saturday, Nov. 1st. The very next morning, Sunday, Nov. 2nd—the day we were supposed to board the ship—my wife was driving my car when it popped out of gear and wouldn't go back in. We were stranded. I started frantically calling repair shops at 9:30 AM on a Sunday morning, getting nothing but answering machines. I finally called Big Q Auto, and a real person, Heidi, answered the phone. I was already relieved. I explained that we suspected a transmission issue and, more importantly, that we were hours away from boarding a cruise ship and would have NO phone service for most of the next week. Heidi didn't hesitate. She said they could look at it, and when I mentioned the phone situation, she immediately suggested we could handle everything over email. This was the solution we needed. We had the car towed to the shop and left for our cruise, putting our faith in their team. True to her word, Heidi was in constant contact via email. She confirmed it wasn't a transmission issue. Instead, they found a failed CV axle caused by worn-out control arms, which allowed the axle to pull away and fail. This made perfect sense for our vehicle, which has 491,000 miles (lol!). Heidi emailed the estimate, which was very reasonable. I signed it and sent it back. They performed all the work, even finding and fixing another small fluid-related issue they noticed. They did all this in a timely manner, even having to wait on a few parts to complete the repair. When our 6-night cruise was over, we UBERed to the shop. Heidi greeted us warmly, we paid the invoice, and we received an itemized receipt which included a 1-year warranty on the work. Because of Heidi's amazing communication and the shop's reliability, we were able to go on our vacation and not spend the entire time worrying about our car. They were friendly, professional, and did fantastic work. If you're in a bind, I 100% recommend Big Q Auto. They are problem-solvers and genuinely care about their customers.

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TERRY FIELDS

I normally don’t leave reviews, but my experience with Big Q Automotive has been extremely disappointing, unprofessional, and costly. On September 4, 2025, I paid $1,375 for a drive shaft installation. After driving less than 21 miles, the drive shaft failed again, causing additional damage to my tail housing transmission extension. I had to take my car elsewhere to have it repaired correctly, which cost me another $1,166 out of pocket. The repair was supposed to be covered under Big Q Automotive’s warranty, but when I reached out, they refused to honor it. I was told multiple times that the issue would be addressed, yet nothing was ever done. I even submitted a formal written complaint to management requesting reimbursement and a response and they have not replied at all. This shows a complete lack of accountability, customer service, and integrity. Their negligence not only cost me money but also caused unnecessary damage to my vehicle. I strongly urge anyone considering this shop to think twice. Get everything in writing and be cautious their promises mean nothing once they have your payment.

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C_DUB

This shop rocks… Tiffany was so friendly & professional and diagnosed the issue with my AC and had it back in just few hours. The boys did a great job & now my Truck is colder than a meat locker bruh… ?? Don’t be a clown, call the best auto shop in Town.