North Valley Fleet Services Inc., DBA Dependable Tow CA 96161

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V&A Hauling Co

WARNING TO ALL TRUCK DRIVERS, CARRIERS – STAY AWAY FROM THIS PLACE We are posting this review from our company after a very disturbing experience our driver had with this roadside assistance/repair shop. Our driver called them in the morning to ask about a battery. He was quoted $259 + tax for the battery and $225 per hour for labor. That sounded reasonable, so he drove the truck there and also asked if they could quickly look at his trailer. They agreed. After about 2 hours, the owner suddenly tried to charge our driver $900 for 4 hours of labor. Our driver immediately told him he has an ELD (electronic log device) in the truck and the exact arrival time is recorded. The logs clearly showed it had only been about 2 hours. After being confronted with actual proof, the owner said he would “check” and call back. Later he came back with another number — $675 for 2 hours and 7 minutes, which still didn’t make sense. While they were changing the battery, our driver was restacking cars on his trailer. A random guy from their shop came over pretending to be friendly and started “helping” unstrap the cars. Our driver never asked for help and didn’t need any help. Later we discovered they added another 2 hours of labor on the invoice for that second guy who “helped.” That was never requested and never agreed to. It gets worse. After presenting this inflated invoice full of charges for things that were never requested or performed, the owner closed the gate and blocked our driver inside the yard, refusing to let him leave unless he paid the amount they demanded. Our driver felt intimidated and harassed. From the company side, we were extremely concerned about our driver’s safety. The fact that a business would lock a gate and trap a driver inside until payment is made is completely unacceptable. When we tried to contact the owner to resolve the issue, he used harassing language, had a terrible attitude, and behaved completely unprofessional. We operate 20 trucks and run multiple routes every day between Sacramento and Reno. After this experience and this level of customer service, we will never use their services again. Our safety team is currently reviewing dashcam footage and ELD records, and we are considering escalation of this matter with the appropriate regulatory and legal authorities to determine whether proper licensing, billing practices, and operational standards are being followed. Drivers and carriers — be very careful dealing with this place. This experience felt dishonest, aggressive, and completely unprofessional.

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James “Jimmy Pepe” Brewer

The tow truck driver was prompt and professional. He worked incredibly hard and was sensitive to our needs at the time. He is an asset to the towing company and I would certainly use them again especially if all the drivers are as good as the young man that provided service for us. I'm very grateful to him for all of his hard work. -Tom & Jim Brewer

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Andrew Ash

Dependable Tow came out and winch+towed my SUV after I started sliding down a hillside and was leaning against a tree on the south side of Donner Lake in a snowstorm. They did a great job of saving the mirror and keeping the vehicle drivable so I could get home. Sent two guys to help and they did the job excellently. Also had to custom-make chains for their smallest truck because the hill was still treacherous. I would've liked a lower price, but who wouldn't. Appreciate the help! Thanks to Mike and his coworker