Firestone Complete Auto Care CA 95688

D

D B

Long time Customer, this Firestone is decent, with common repair shop concerns such as workload, and high costs for repairs but not any higher than normal. Staff are generally very reasonable, nice, and they listen, but they are not magicians. At times staff has been short, and once even abrasive for something he didn't need to be. Otherwise most employees are great. Management could spend a weekend and freshen up the place, it is like my house, neglected in some areas. It is clean as far as shops go, but filthy as far as hotels or restaurants go. No money has been noticeably spent on facilities in quite sometime. If they cannot maintain a restroom or building, can I trust them to maintain my car? Overall in the 20 years I have used them for alignments, they have been 90% reliable, but always honor their work and make it right. I have recommended friends to use their services and will continue to do so. Also, I will note their updates and reminders are stellar keeping you up to date. Food establishments are walking distance if you have to wait. Magazines, wifi, and TV available on site.

C

Captain Wrong Turn

Came for tires replacement, they ran free inspection for my car anyway and offer to replace my filter, which I REFUSED. When I get home to check on my filter, it is obviously in a very different condition than in the inspection report. The only logical explanation is that they offer FREE filter replacement! Yeah, it must be!

A

Anil Sharma

I went there because of my car's overheating problem. On the first day they said that some parts will have to be replaced and they charged 622$ for that. I took my car after 4 hours and as soon as I drove 2 miles it started overheating again. So I went to them for the second time. Then they told me that some part will have to be replaced again and I paid 401$ for that. But still the problem remained the same. Then I went for the third time. Then they told me that the thermostat will have to be replaced. But after going to them 3 times, the problem is the same as the first day. Same overheating. And they charged me 1024$. They are nice people. Then when I called now, they are saying that you will have to go to the Chevy Cruz company . Because their technician does not know how to solve this problem. And they cannot give any refund also because they are saying that we have done our work. So I request everyone not to go to them. They do not know anything.