O'Reilly Auto Parts OR 97005

C

Carlos Azpeitia

Stopped in for rear brakes for a sprinter van, which they didn’t have in stock. Good news was they could have them shipped the next day from another store. When I called the following morning, I spoke to the so-called manager at the Beaverton store (#2513), Genie. After a few minutes of being on hold, she told me that the brakes were ready for pickup. I sent one of my employees but when he got there, it turns out that they weren’t on the shipment. Instead of trying to help or make things right, Genie made the situation uncomfortable for my employee to the point that he called and put me on speaker. She was hostile over the phone and refused to help us. When the shipment did show, she said she wouldn’t sell them to us. I own a small construction company with a fleet of 5 trucks. I lose money whenever one of my trucks are down. I’ve always tried helping our local stores but the treatment we received is completely unacceptable by all standards. I called the office to file a complaint and no one made the courtesy of calling us back. At this point, I’ll probably stop buying anything from O’Reillys altogether.

D

Dick Richard

I've had problems ordering parts because they're system has become broken and doesn't work right to pull up exact results for parts anymore... The person behind the counter always has zero helpful knowledge about what's compatible with what and will expect you to just order a part... Then also has no problem just saying "Sorry we can't help you." - This is crazy... This review goes for all O' Rielly's as this has happened to me at different places and different times with different issues...

A

Asaad Esai

The employee who claimed to be the carpenter was talking badly and refusing to help. This is the worst thing I've encountered today. She's talking in an incomprehensible way.