Loughead's Automotive & Towing (AAA) OR 97435

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tom croft

We had just purchased a 1977 Rolls Royce Silver Cloud II in Santa Rosa, CA, and were driving to our home in Lake Oswego, OR, when we developed engine trouble. It was shortly before noon. We had only gotten as far as Roseburg, OR. We called the number for our roadside assistance provider, AAA. They sent us a tow truck from Loughead’s Automotive and Towing. Our driver, YoSHi, explained that we were 168 miles from home and that AAA would only cover the first 100 miles. He then went over our obligation for the remaining 68 miles. We agreed to the terms and our journey home began. YoSHI recognized that it was close to lunchtime and offered to drive us to a roadside market where we could get a sandwich for our long drive home. He then spent the following 168 miles in pleasant, engaging conversation with us. By the time we reached Lake Oswego we felt like we had made a new friend. Upon reaching home, YoSHi gently unloaded the Rolls in a safe spot with easy access for the next leg of its journey to our local British automotive repair shop. A vehicle breakdown is never a pleasant experience, but the excellent customer service we received from YoSHi has made us enthusiastic supporters of Loughead’s Automotive & Towing.

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Andie Hansen

Another tow company driver chickened out when he saw our steep driveway. Then up comes intrepid Yoshi from Loughead’s, and he really knows his stuff! Despite the steepness of our driveway, there are also sharp turns in a limited space to get to our disabled car, but he did it! We were so impressed because, besides being so competent, he’s also a really nice human being!

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Allison June

I am beyond grateful for the incredibly fast and accurate roadside assistance I just experienced from DJ, with Loughheads Towing Company, which is the best I’ve ever encountered! DJ was able to load my car with a shutdown engine so perfectly safe, and gave additional advice with finding a good repair shop, and was even able to drop me off at a hotel after unloading the car! Thank goodness for Loughheads Towing’s kind help!! I highly recommend them!