Happy Collateral Recovery CA 93309

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Arturo Gutierrez

My car was picked up do to a parking violation on a Sunday, I call to see if I can get my car the same day and was told that I have to wait till Monday morning, so on Monday morning I call and they told me that I have to schedule an appointment for pick up. By this time my wife miss work and my kids couldn’t make it to school. They told me I have to wait till 4:00pm, I ask if I could get an earlier time because I needed the car, so they gave me 9:00am, when I went to pick up the car, I told the lady that I wasn’t gonna sign anything until I do an inspection on the car she didn’t like that. When doing the inspection of the car i noticed a huge scratch on the left front bumper, I ask them about it, they keep saying that they never did that, they keep saying that they have to check the cameras to see if they did it…. I take full responsibility on the parking violation and paid for the release of my car….BUT THEY HAVE TO TAKE FULL RESPONSIBILITY OF THE DAMAGE TO MY CAR…..!!!

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Melinda Church

I was evicted by my brother from my family home after he got me written off my father’s will. My father gave me his car, but my brother got my dad to sign the title over to him, and he repossessed it the same day. I have a mental illness and am disabled. My brother, Benjamin, knew that, but he didn’t inform the tow truck company or the sheriff’s department. This company claims that they specialize in non confrontational repossession. When I tried to save my car, this guy got in and started fighting me. I fought like my life depended on it, because it did. He ended up with a bloody nose and whining about how I punched him, which was a lie. He was going to press charges, and I said, “bring it.” He did not press charges. Later that night, I found a bruise on my right jaw. He hit me too. I am generally a peaceful person, but my flight or flight instincts were activated, as was my mental illness. This is not a good company. They are very confrontational. I will be filing a report with the police department. I will also be seeking representation with Adult Protective Services, should they pursue any further action against me.

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David Fitch

This company came and collected our vehicle. Yes it was our fault that we fell behind on payments but we made that right with the bank. The woman that answered the phones answered the questions we did have which is why it gets the 2 stars. That’s where it turns.As a veteran I am very big on honesty and principle. I’m not looking to get anything more than my property back. Our vehicle was cleaned out and not all of our items were returned to us and some of them had been broken. I understand not everything is going to be hand packaged and placed in bubble wrap and I understand not giving knives or weapons back but there was no need for glass items to be broken. Our Halo jump box and tire inflator was on the floorboard in its bag since that was the only way to drive until it got a new battery 2 days prior and my pregnant fiance was worried it wouldn’t start without it even with the battery replacement. It magically walked away after they took the vehicle and now it’s just hearsay about whether or not it was there and since I don’t have a picture of it there, there’s no proof. Completely unacceptable for a business to just take what they want because they know there’s no proof of it. If you happen to have them come to you whether it’s a tow or a repo, make sure to have pictures of everything so your stuff doesn’t walk away.