Bryant Motorsports Used Auto Parts VA 23434

F

Fontaine White

Very easy accessible location, the cars that are available to remove parts from our right at your disposal, you do have to bring your own tools to remove the part that you want to purchase. The parts are very inexpensive and reasonable I was extremely glad that they didn't try to charge me $50 for the part that I was trying to purchase , unlike another Parts yard junkyard around the corner from them that tried to charge me $50 for just a mirror

C

Caitlin Motley

I drove about 2 hours away for a part, I had called the day before and expressed to them I was coming from out of town and to see if it was available and if they could pull it for me to come pick it up the next morning and they said you have to be in their system to do that, that I will have to come there and wait for the part to be pulled once I get there. Okay, so we get there about 15 minutes after they open and pay for the part. The lady tells me it will be 30 minutes to an hour for it to be pulled. It was more like 2 hours and then the part was not in the same quality as shown in the pictures online, which I get it things happen, it’s just frustrating to drive 2 hours and then wait 2 hours for a part just to find out it’s damaged. If the part had been pulled in advance then they would have known and could have told me and I could have weighed my options before making the 2 hour drive there. Or they could at least go put eyes on it to make sure it is still in the same condition, especially if it’s been sitting there for a long time. Also, the waiting area was pretty nasty, there was trash in the floor, and it was dust everywhere, we waited outside most of the time (it was just as nasty as the inside) until it got too hot. It doesn’t take much effort to throw away drink cans and bottles and trash and wipe the place down, especially when people have to be there for 2 hours.

D

David V

Called Thursday morning trying to order a part they have available and was suppose to receive a form via email to fill out so I can pay for the item. Called a couple more times Friday, and was told theyre sending the form, still no form by end of day. I called 4x today, which is Monday, each time I was transferred to the lady that is responsible for sending me the form was not there and went straight to voicemail. Now its Wednesday and conplained that i never got the form. I finally recieved the form and filled out my credit card information. The lady even confirm that the part was still available and confirmed she got my info start processing the order. A week gone by and have not heard anything. I called back and was told the part was no longer available and the lady doing that got my email was suppose to inform me but she didn't. This shouldn't even be this difficult. Horrible service.