Copart - Lufkin 75904 (n/a)

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Enoch Yoder

If there was a minus star option I would do it. I will never go to this place again! They treated me like dirt, I bought a truck and they brought it out, when I tried to hook it up they said I couldn't and had to move it immediately, I was only there about 15- 20 minutes total but they threatened to call a tow truck to two the vehicle away, I think they did call one but it didn't get there in time and I left before they could two me. The loader woman was very rude and was very rough on the vehicles. The other guy that came out was also very rude and I believe was giving me the finger as I pulled out. Very disappointed in there customer service. I didn't have any problem in the office, but other than that it was a terrible experience. I have bought hundreds of vehicles from copart so I am not a newbie, there customer service is getting worse and worse!

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Levon Juharyan

Mark Kaiser is the General Manager who charges clients for not picking up the car during winter storm!!!Everything in Texas was closed from 2/15/2021 - 2/22/2021. On 18th they were closed! And they have charged $35 for each day after 2/22 ...They are thefts after auction one has 3 days to pick up the car! I’m considering those 3 days count should start on 22nd of February when the state (Copart) became operational.

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cathy Robinson

Kody smith gladney decker Stephanie and the other office lady and lady frint end loader you couldnt ask for a better group of people they were so helpful kind professional and generous. Kuddos to yall keep up the good work every Copart office and yard ought to have the same kind of people woring there♡