Copart - Raleigh North 27545

O

Orocio Auto Sales And service

My experience with this company has been deeply unsatisfactory. I encountered significant issues with both the local branch and corporate customer service. Specifically, during the handling of my vehicle, the rear window was damaged. Despite initial assurances that the company would cover the repair costs, and after submitting the requested invoice, I was informed that the resolution would require a vehicle repurchase and subsequent approval for reimbursement. This process was presented in a manner that implied my responsibility for the damage, which I maintain was caused by the company's handling. Furthermore, my attempts to resolve this issue through corporate channels were unproductive. I was directed back to the local manager, effectively negating any assistance from corporate. I consider this lack of accountability and the refusal to address the damage directly to be highly unprofessional. I am extremely disappointed with the service and the handling of this matter. USELESS, USLESS

F

Francisco Albornoz

I fell so bad doing this review because I’m a dealership owner and I use COPART a lot but I really don’t understand why they had a receptionist like this at this location. I already been in so many location and this is the first time I been treated like trash literally I spend more than a million dollar buying cars from COPART in the last 3 years I think the manager really need to take a look on this

J

Jasmine Fields

This particular lot is gross, and needs to be shut down. The people who work for here have zero customer service skills. Maria was very rude to me, and treated me like utter garbage on the phone. When I was trying to explain to her that I’ve called multiple times. Their company claimed they couldn’t take payment for a vehicle because of an incorrect address. Maria told me “they don’t really do refunds” on relist even though it is THEIR fault for not accepting the payment. Maria also went on to make it seem like her manager was in some big meeting and couldn’t speak with me. When it was painfully obvious she was just trying to get me off the phone. I will be complaining further because that was not ok.