O'Reilly Auto Parts CA 94501

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Mark

**Non Existent Customer Service** Entered O’Reilly’s Sunday 11/16 5pm, not busy, only one customer at the checkout, yet, no acknowledgement by either staff remembers at any point . I quickly grabbed what I was looking for, I was ready, holding 3 items and sat there for 5 mins or so, still no communication, while one struggled to check out a single customer, the other worker was engaging in a small talk while looking up parts, joking. Again, not a single “I’ll be right with you” or “I appreciate your patience”. I placed item down, walked away, again, no reaction or word from staff. I left to nearby AutoZone, was greeted with a hello, smile, and asked if I needed any help…that was a 180 from my experience at O’Reilly’s on 704 Central and Webster. I will never go back to this O’Reilly’s again. Customer service and efficiency matters, those two staffers at O’Reilly need some training before it’s too late

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Rainey D

My battery died on a Saturday evening at 6pm, called my dealership and next appointment wasn't available until days later. I called O'reilly's, spoke with Kevin, and they were able to replace the battery in 20 minutes. It was cost efficient, fast, and a great save for my plans! Kevin was fantastic and even showed me how to put the battery back in. 10/10 experience, was able to spend my night getting ice cream with friends with little delay, and not stuck at a mechanics.

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Tim Batimana

Victor was amazing and very helpful ! Thorough and friendly . Best location hands down !