American Auto Recycling 85233

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Mike Santellanes

JR was extremely nice, helpful, and knowledgeable and I was so impressed at his ability to assist with my request. My shifter was faulty on my car and he was instrumental in finding the correct replacement part for me, as well as explaining what the issue was and how the repair would resolve it. My car works perfectly now! Prices for parts and labor were amazing when compared to other shops I’ve been to, as well as research I’d done on average costs for this type of repair. You can tell that JR truly cares about his customers! I will be recommending American Auto Recycling to all of my friends and family!

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Jim Bennett

On hold for over 30 minutes. When to store and was still on hold. Ask if this was typical customer service. And J.R. said sit down and wait. I asked to speak to the owner. J.R. (junior). Said, the owner won't do anything! Junior said he still will get HIS paycheck no matter how long YOU ARE ON HOLD OR HOW LONG YOU HAVE TO WAIT. I WOULD LIKE A RESPONSE FROM THE OWNER OF AMERICAN AUTO RECYCLING, CONFIRMING THAT THIS IS ATTITUDE HE WANTS TO PORTRAIT TO HIS CUSTOMERS! I am the owner of a small shop and I will never do business with you again or recommend you. This "Junior" character is bad for business!

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Jennifer Lopez-Arbanas

This is by far the best place to go for any auto parts! The customer service is top notch the gentleman that helped me was JR Cruz and he went above and beyond to help me find what I was looking for. JR was very friendly, knowledgeable, and patient. He made me feel comfortable. I will be sending friends and family there to see him. If you need anything to do with your vehicle you must go here and ask for JR Cruz! He will take good care of you

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Ellie Cruz

I’ve had to self source a few parts after an accident and JR helped me get a part my mechanic claimed was on back order next day. Was friendly and honest and saved me a lot of money. Would recommend to ask for JR if they need helpful advice and fast service

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Ernesto Lopez

I was in the market for some new parts for my truck and I was looking for a affordable place with good customer service and I came across this place and read some reviews so I decided to check it out and I was impressed with how kind people were and the guy that helped me was JR. Man I thought I knew about my truck but boy was I wrong , JR knew a lot more than me. He not only helped me with what I was looking for but he also educated me as well. Definitely worth the drive you won’t be disappointed but make sure you ask for JR!

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Chris Byars

Friendly and polite, however the phone system barely works for inbound calls (you'll likely be on hold indefinitely you call them because their phone system is malfunctioning). Since I couldn't get through after being on hold for over an hour, I had to drive out in person to check if a part was available. The employee tried to go check and take pictures of it, but it was reported to be located in an inaccessible area. No matter, I ordered the part anyway so someone else can access it in the next couple days and have it ready for me. They called the next day and left a voicemail saying actually, that part is missing, but we have another color, is that OK? It was, but unfortunately, I didn't answer the call because it came from New Jersey and I figured it was a spam call. I called back about 20 times trying to get through, and somehow was lucky enough to make it past their hold music/messages and to a real person. The next day I got another call saying actually, that part was also missing. How do you lose so many parts in your own inventory? This is not a u-pull-it type operation - employees are the only ones accessing the vehicles and parts. Just annoying.

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Alejandro Garcia

Hands down the best Auto Recycling yard in phoenix area!! My company has never had any issue with American Auto. My go 2 Sales guy is JR. We always receive great service, price, and warranty. Very knowledgeable team.

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Mary Lopez

This place is amazing!!!! But what makes it a great place to go to get auto parts is the people one in particular and his name is JR Cruz. He helped me with all my questions and he actually knew what he was talking about. His customer service was 10 out of 10. If you are in need of auto parts please go here and make sure to ask for JR Cruz you won’t regret it.

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Melanie Medina

I was having a hard time looking for a part for my Jeep. I was searching the google and called American Auto Recycling. I got to talk to JR Cruz and he knew everything about Jeeps. He had great customers service and I will be back. If you need help he is the one to ask for!

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brian lozano

Came in one day to buy a starter and the front person Luis took care of me. Was very helpful and knew what other cars were interchangeable and gave me the best price with the lowest mileage. Also appreciate his service in military very good guy will come back again.

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Jarrod Bramsen

Great place to buy used auto parts! They have like 24 locations in 5 different states. If you need a part they can get it!!

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RnR Mobile Auto Repair

As a business- this place isn’t trustworthy. Proceed with caution. The counter people talk the talk but will turn around and loose all customer service professionalism. Sometimes it’s worth buying from somewhere else.

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Johnny Nguyen

This place is amazing for car parts. I’ve been getting parts from here for months now and JR has been taking care of me. Very cordial and respectful and speaks Spanish. He is the guy to go to for parts and will get it to you on time no hassle.

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Ethan Sun

My salesperson was a young lady named Brianna. Very friendly and knowledgeable. She answered all of my questions and concerns. Reasonably priced parts, which was a plus!

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Nathalie Pulido

Great place and great service we needed parts for my car and JR helped us pick the right ones we needed. We will be coming back here in The future and will be sending some buddies who are also in need of parts! Thanks JR for all your help!

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Abimael Molina

Have been working with these people for a while no hassle, great prices, and very good to work with thanks to JR who’s always helping us out with whatever we need.

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Tony Palmire

I manage a body shop and I have called this company to place a parts order and have been put on hold for over 21min.s. I have call from another line and was placed on hold again. They do not even give you time to say anything, just please hold then they forget about you. This is not the first time. It happens lot. I would rather someone take my number and call me back, rather than be put on hold for a long period of time. Did this company change hands ?

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Steve Leon

Horrible service. I called Thursday and paid for an ac blower. Went over after work. And they said they were closing and didnt have the part i already paid for. I go over the next day aroud 3:00pm. And they still hadnt pulled my part. I sat and waitied for 45 min. And i had to leave never got the part its fri theyre closed over the weekend and i dont have the part i could of ordered it online and receive it earlier. The reason i went there and didnt buy online is because i needed it that day.

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Ruben Boo

Recently started my business in the used car market and speaking to JR on parts I need for my units has made my business easy! I live in Goodyear but driving here and getting the help I need is worth the drive every time!

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Haley Coxen

Brianna was great! Her customer service was top tier. Did not have the exact wheel I was looking for, but if I ever need another part I will be sure to buy from her!

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Warren Joy

Trying to call about a part been on hold for almost 30 min. Still waiting as I write the review... Everytime I call back I keep getting someone who says please hold but they never answer after saying that. I've called almost 10 times now☠️☠️☠️

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Miguel Orejel

Ordered a part and received in reasonable time and good price. J.R Cruz displays knowledge of used auto parts and completed my order quickly.

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Mike Arbanas

Awesome place to go for parts. Go see JR. He has helped me several times. Very knowledgeable and helpfull. I will be going back for sure.

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Monica Enriquez

Was looking for parts came across this place a gentlemen JR Cruz was able to educate me on what part i needed he had great customer service will definitely recommend this place

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scott mccracken

This place is fallin apart at the seams !! Called 6 times in the last week, not one call was answered, shopped and spent $ Elsewhere...... new owners ? Keep up the good work

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Elizabeth Heaslett

Ordered a rim last week and hadn’t heard anything so we called today and they were rude from the start. Put me on hold for almost 20 mins and when i was taken off hold the rudest guy was talking to me and said there is no order when we ALREADY PAID. Never had someone be so rude on the phone before and don’t plan on using them again. DO NOT RECOMMEND

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Jhanna Joy Abrahan

I had an amazing experience! The team there was super helpful and welcoming. They helped me find the perfect parts for my car, and I was thrilled with the affordable prices. It was great to see their commitment to sustainability and reducing automotive waste.

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JC

Tried to reach them by phone to see if an online part was ready to pick it up, they put me on hold for 10 minutes until I hang up. Next time I will order a part from LKQ

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Brianna Cole

Had the best experience at American Auto Recycling thank you JR Cruz for all of your help and making my experience pleasant and easy :) Will definitely be back

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Jared Fredrick

Fantastic service from the crew and staff here. They provide quality parts at great prices and get them to you very quickly.