B&R Auto Wrecking 85233

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Jason Crismon

*Zero Stars For Zero Customer Service* I do not recommend B&R Auto Wrecking. I called and was immediately put on hold. Five minutes later, an associate answered, mumbled something super fast, then put me back on hold without letting me say even one word. After 25 more minutes on hold, an associate picked up and hung up on me. I was on hold for a total of 30 minutes and was never given a chance to ask or say anything. B&R Auto Wrecking displayed zero customer service and completely wasted my time and that is why I do not recommend them to anyone.

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Darryl Bates

No one answered my call all day even though I left multiple messages and called often. When I got there, desk guy acted as though it was an effort to go and see if my part was their, instead, he initially wanted me to come back tomorrow, and hour and a half drive either way. I got the part, but it looked like it was extremely old and dirty. The guy in parts area didn't seem to understand what part I was looking for, I had to point it out, and I have no idea if it will actually work, he just said ' brong it back if it don't'. No one cares it seems. Also, it was about 50 bucks more than I was quoted. I don't like to leave negative reviews, but this model needs work, especially with hired help.

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Jim Bennett

On hold for over 30 minutes. When to store and was still on hold. Ask if this was typical customer service. And J.R. said sit down and wait. I asked to speak to the owner. J.R. (junior). Said, the owner won't do anything! Junior said he still will get HIS paycheck no matter how long YOU ARE ON HOLD OR HOW LONG YOU HAVE TO WAIT. I WOULD LIKE A RESPONSE FROM THE OWNER OF AMERICAN AUTO RECYCLING, CONFIRMING THAT THIS IS ATTITUDE HE WANTS TO PORTRAIT TO HIS CUSTOMERS! I am the owner of a small shop and I will never do business with you again or recommend you. This "Junior" character is bad for business!