New store manager is VERY lazy, Me and about 5 others waited in line while one AutoZone employee took care of us while the "Store Manager" was at A different register leaned over, on his phone. I also came at another time for an Diagnostic test, and instead of coming outside and helping me, He made me wait for a young man outside, who already was in the midst of changing a couple's battery and helping another with a headlight bulb replacement. I feel bad for the innocent employees , definitely won't be back.

Simple cant get my auto door lock( the button that locks door. It works without it by key but empty hole on door. Said take wide to miami. I said 3 hr drive for a little thing that maybe is k. Line.now wish he told me name of that little lock button on door. I'd like to try someplace on line. No Honda dealers in keywest. And its older accord

Always helpful and professional. Everytime I have a car issue or project, first place I go to. Usually the last place. If they don’t have it in stock, quickly willing to order to deliver to store. Thanks for all the help!!

I went to autozone the other day I was having a really bad day a employee name jorge Martinez make my day he went above and beyond the guy is so knowledgeable has great customer service skills and know how to deal with customers I thank him to make my day better and from now and on I will be your loyal customer because the way he make feel I see he loves his job .

I stop by autozone in key west florida today i was help by the store manager jorge very polite and very educated he went above and beyond to help me with my parts even he did my battery and wipers i was very please and happy because i had a really bad day and he make it the best i can tell you he is a great asset to this company.

I was at the store 2 days ago approached a guy who was standing by the register ask him if he speak Spanish he said yes so I asked him that I need a battery for my Cadillac and he just turned back and walk away from me without saying anything, the guy who wS at the register apologized and told me to wait for him he was gonna help me, long hair guy very helpful, went back and find out that the guy who refused helping me was the store manager, I been going to the store very often had very good managers we missed them, don't know if the job is too big for the new one

I walked in the store lost and Jay came over, helped me find what I needed and got me back on the road! Best customer service ever!

Tony G is super helpful! I went into the store not knowing what exactly I needed and he knew right away what it was and it made the experience so much easier and better for me! Super awesome employee, offers great customer and I can tell he works very hard. I will definitely be back!

I went in with a battery and a check engine light issue. I saw all the associates occupied with customers so I thought I would be waiting a while, but I was wrong. Because the store manager "James" helped me right away. He installed the new battery for me and gave me a print-out for the check engine like concern. He was also very knowledgeable and helpful with a few other questions I had. Thank You James!

For the past couple of weeks, I've paid attention to new troubling noises from underneath my hood of my 2005 Dodge Ram 1500 - aka Burgundy Beast.Then the AC went out.I drove to AutoZone yesterday to get some advice about what was going on. It's likely the tensioning pulley, Roy of AutoZone tells me. I buy that piece and withing 100 yards away from Autozone, my belt is shredded and I limp into a parking lot. I walk back to AutoZone, buy a belt, rent a tool and proceed to replace belt and the tensioner.I discover another pulley(an idler pulley to be exact) - well the remains of the pulley - the inner and out race of what was a bearing and no pulley wheel whatsoever - has failed.Ah I think, the AC didn't have tension - no drive the compressor.I return to AZ to buy the next pulley. They don't have it, but they call a competitor. I walk to the competitor a quarter of a mile away. I buy said pulley. I replace said pulley, only to discover a third idler pulley has failed. I replace that as well.There is something to be said, especially when you're traveling to LISTEN to your vehicles, to pay attention to what's going on, and make repairs before they are catastrophic, as when it would have been traveling north across the Ocean Highway, where there is no AutoZone and no roadside parking.I'm very thankful to AutoZone Key West and Roy and the manager, who helped me get back on the road.My wife is very glad I brought my tools now and we have AC again.