Keystone Automotive - Lubbock TX 79423

J

James Gilbert

I have done bussiness with this place fpr 20 plus years and had always had good experiences until the last year or so , Keystone does not deliver to my area so I have to drive 120 miles to them , they use to always make sure all my parts would be there ,the older desk clearks, Vicky , Larry , Marcus , were always totally awesome making sure my parts would be there, Trish has also always been great in the bussiness office but they are all gone now excdpt Trish :( often in the last year I would be told my parts are there only to drive the 120 miles to be told something did not come in ect , ordered parts on Wednesday, and get conformation that may parts are in today Friday , the parts cleark even communicated via text this morning that my parts and paint were there and ready for pick up . I make the 120 mile drive to be told my paint has not been mixed and they had no one there today to mix it that I would have to wait till Monday ugg ! Oh and the fact they will no longer pre pullyour prats so often time it's very long waits " up to and hour " waiting ! Bottom line this place has gotten to big , and now it's always a cluster ,I could go on and on but I am done not enought workers ect. and apparently bad management. Glad I am almost retired !

C

Chase Thornberry

We returned 2 small/inexpensive parts to their driver at which time, he signed our return document admitting that he picked the parts up. When we called, 2 weeks later to get a copy of the credit memo, we were met with frustration/anger and "We can't give you credit for that". Tricia Young was very unpleasant to deal with and her manager Patrick Carruth was even worse. I asked to talk to his boss and he told me that he was the top of the food chain at that location. He also told me that he more important things to worry about than my $27 credit. Long story short, Patrick and Tricia will keep me from buying parts from Keystone if I can avoid it. I have had several return issues with Keystone and I have never had one with National out of Albuquerque, NM. They actually bring the credit memo when they pick the part up.

Q

Quick & Clean Oil Change

We have used Keystone on multiple occasions and have always had a great experience. Yes you can tell they are understaffed for the amount of work they do but they have always handled business superbly.