Keystone Automotive - Lubbock 79423

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Chase Thornberry

We returned 2 small/inexpensive parts to their driver at which time, he signed our return document admitting that he picked the parts up. When we called, 2 weeks later to get a copy of the credit memo, we were met with frustration/anger and "We can't give you credit for that". Tricia Young was very unpleasant to deal with and her manager Patrick Carruth was even worse. I asked to talk to his boss and he told me that he was the top of the food chain at that location. He also told me that he more important things to worry about than my $27 credit. Long story short, Patrick and Tricia will keep me from buying parts from Keystone if I can avoid it. I have had several return issues with Keystone and I have never had one with National out of Albuquerque, NM. They actually bring the credit memo when they pick the part up.

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Quick & Clean Oil Change

We have used Keystone on multiple occasions and have always had a great experience. Yes you can tell they are understaffed for the amount of work they do but they have always handled business superbly.

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Justin Rodriguez

Engine was supposed to be delivered to my shop days ago, operator Says she doesn't know whats going on, and said she couldn't assist me. They obviously need to organize their delivery. Waiting like this is costing me and my company $$. Very unprofessional..