The drivers are more professional then one of the girls in the office. They act like I was begging for a break or complaining about their ridiculous fees.. I paid with no problem just because you're contracted with the police department don't mean you have to act like you're above everyone else because you're not!

At the scene of the accident the driver was empathetic. The following day I had to go up there to get some items from the vehicle. Everyone was courteous and helpful.

Fast, courteous, and reasonably priced. Aaron was great and took care of me and my car on a chilly Sunday evening!

they dispatched in a decent time and gave an accurate ETA, driver also communicated well with me about pickup and drop off. They towed me my truck that could run and drive under its own power but could not drive on the highway. I was kind of surprised to see that they had dragged the truck onto the bed without putting it in neutral, the driver explained that was in case the cable broke which I suppose is valid. I offered to drive the truck off the bed for him or asked him if he was going to, and he declined released the vehicle, and proceeded to Jack the hydraulics on the bed back and forth sharply to slide my vehicle off onto the pavement. He told me that was standard procedure, and maybe it is, but things seem to sure have changed since I drove tow truck years ago. I understand precautions for safety and liabilities sake, but they seem to come at the expense of equipment and common Sense. Also be aware they charge mileage round trip, not One direction.

This is the worst place ever they take advantage of old people they were supposed to have towed my dad's vehicle to the mechanic they did not talk to the mechanic they towed it to their yard and did not tell anyone my father has dementia and did not know anything by the time we found it the bill was $800 and they would not give I say break when I explained about my father so these are the most crooked people be aware

Had a tow yesterday and they left my truck on the curb. I called to complain and they came to fix it and it's still on the curb. Plus my brand new tires one has a flat. How did that happen? The only reason we have a spare is because the rim is getting work done. All tires are brand new. I'm sad this how my vehicle was left. I'm having to get someone else to fix this. I can't trust them.So because my vehicle was marked as abandoned gave you the right to treat my property like this? My truck was parked in a residential area at a friends house. We took off the tire to get work done on the rim. Why there was a spare. Less than 48 hours it was picked up. Which I paid the city for the release and also PAID y'all additional to tow it. Which I had no problem doing. Yes, someone came back to fix it but again it was still on the curb and one tire WAS flat. Which I noticed after I went to check on it this morning because I didn't think anything of it when I thought it was fixed after I complained. I just paid for new tires and alignment which I have receipts to prove and now have one flat and no it was not like that when you originally picked it up your right. I also have pictures to show proof of what I'm talking about how it was left. I did try to upload them and couldn't. I can personally email them to you if you would like. No, I'm not happy about how my vehicle was handled.Service: Car towing

Had to have car towed out of my home's garage to repair service garage. Employee who arrived was fast, very polite, and took a great deal of care making sure the car cleared the top of the garage door. Service was just as fast and reliable as on their TV advertisements. Very satisfied. Service: Car towing

If I could put zero stars I would. I had to get my car towed for a wreck, their driver lost my keys. He denied me ever giving them to me so they refused to pay for a key. I asked them for a receipt for the transaction and they told me they couldn’t give it to me. When I talked to upper management about replacing my key he said, “that driver loses things all the time, he has no reason not to admit to this one.” I don’t know what kind of business would not only refuse to give a customer a receipt “because they no longer have it” days later, but refuse to own up to an honest mistake. I wouldn’t let them touch my car if the tow was free. Beware of these scam artists. OH. And they couldn’t find my car for a day.You’ve been been warned.Also, if Neil shows up, don’t trust him with your car.Service: Car towing

My dad's vehicle was hit on the interstate and got towed went yesterday to get stuff out of it girl at the desk had a poor attitude then when we got to go back they had a tarp over it and I had to sit there and untie the lil knots which took a min just to get told we have 5 mins left when we were never told we have a time limit and while we were signing the paper work she rushed my dad to hurry and sign when he wanted to read what he was signing first we just lost everything in that car and to be treated like that was the last thing we needed couldn't even get what was left of our belongingsService: Car towing

They were quick in getting my vehicle after a wreck. However, the customer service was a solid ok. Also, one of the employees wiped his hand off on the side of my passenger door and got oil on my backseat when they put the bumper back there (the bumper could have fit in the trunk). I only found out when insurance was trying to charge me for those damages. Thankfully I had taken lots of pictures.