Reed & Hoppes Towing Inc. MI 48875

M

Mandi Wallace

⭐ If I could give this place zero stars, I would. This is strictly for the manly sounding gruff woman who answers the phone. My husband was in a devastating motorcycle accident 3 days ago and is currently in the Trauma ICU fighting for his life. I called this tow yard to find out if they had his bike. I was completely drained, having been at the hospital by his side nonstop. The woman who answered the phone showed no human decency, no compassion, and no understanding whatsoever. I understand you need the VIN number to look up a vehicle, but her tone was beyond rude and insensitive. When I asked a general question about whether they charge daily storage fees even if a bike is totaled, she just repeated, “I need the VIN number,” over and over with complete disregard for the situation I was in. When I tried to explain again, she cut me off with a nasty attitude saying, “For the 3rd time, I told you I need the VIN number.” And when I finally lost my composure and told her how rude she was being, she sarcastically asked me, “Are you done?” I replied, “No, are you?” and she snapped back, “I’m about to be.” I get that businesses have policies, but where is your humanity? I didn’t call to waste your time; I called because my husband is in critical condition after buying this bike and crashing less than an hour later. All I wanted was a general answer about your policies while I try to handle everything else falling apart in my life right now. Bottom line: If you want to be treated with dignity and compassion in a traumatic situation, do not expect it from this place. They may know how to tow a vehicle, but they clearly don’t know how to treat people like human beings.

S

Sierra Copenhaver

Great service!! I (25F) and my partner (21F) got a flat tire on the side of the highway. We were borderline clueless and fumbling our way through before we decided we needed to call for help. Joyce in the office was so kind and compassionate on the phone call! Then Mike came out and totally saved the day!! Our tire was stuck on & he didn’t give up. He successfully got the flat off and helped us complete the change! Everyone was so professional and speedy and really helped us out! Price was a little steep but I honestly would have paid anything for the service and helpfulness they provided us!

R

Ryan Dinehart

Dangerous drivers! Tow truck driver blew through an all way stop, merged onto highway then slammed on brakes in passing lane to cross median. Never used hazard lights. Almost caused multiple accidents in 30 seconds.