Tow Away Towing 11413

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Stephen A Centore Sr

I can see why they only have one. Six stars. They are not even worth .6 stars . I called at 2 o’clock, I was told an ETA of 60 minutes. At 3:40 PM, still not here, I called them and was told “ he’s in Valley Stream and when he’s done he’ll be to you” Well it’s 4:50 PM now and the repair shop closes at 5 PM. So I don’t need them obviously and because of them I just wasted most of my day and got nothing done with the repair shop as of yet. I will never never never never call them again, and if anybody ask me to recommend a towing company ,I will definitely tell them not to use JYD

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x̶v̶M̶i̶l̶O̶v̶x̶

Hmmm, not sure what all the negative reviews are about. My vehicle was recovered with this company due to a past due balance. Yes, my fault for being irresponsible. I had it paid off and called to schedule an appointment for pickup. Vehicle was repoed on a previous Thursday and picked up on the following Monday without any hassle. Signed some paperwork and I was in and out within 10-15 mins. Great experience.

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Charise Hunter

I was in a car accident today. My insurance company sent JYD Towing to come pick up my car. I was told they would arrive in 30 minutes. In that time, the owner or the driver, tried to get me to go to their shop and not pay a deductible. I considered it as it would be less money for me. Once I read the post reviews, I decided not to go to their shop. Shortly after, I received a message their company was unavailable. Per the insurance company, the tow truck "got a flat tire". This place screams dishonest practices.

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Percy

Car got hooked in a fire zone. No problem I get that. Paid the dude like a gentleman. My issue is when he gave me the paperwork he had the car marked as "poor condition". My car is all but flawless. literally 2 small scratches u can't see. Seems like he was giving himself insurance to bang my car around. He also lied about being called by security. Not sure why. like I said I paid like a gentleman. Very shady character. I would never use this place voluntarily

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Maidul Hossain

I have nothing bad to say about them. Nice guy. Nice place. There is no need to be mad at them. It is our responsibility to make our car payments on time to avoid repossession. They are just doing their job and obeying order. No damage to my car at all. Got my car in less then 10mins after arriving there. No complaints.

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tazwar hossain

My car has been repo'd but I'm not bitter about that that's my fault I have to pay for it, but this company makes it worse I called at 3pm to get the car out they say that they close at 2:30pm but when you call for their service they are open 24 hours. Then I called the next day, they said they don't have anything showing in their computer. Only after putting the vendor in conference call they admitted that its showing in the system. They wanted to avoid today so that my car gets stuck for the weekend and they can make money. I don't know how a company this unethical is still in business. They are not a company but a bunch of scammers trying to scam people out of their money.

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David Arata

Had a customers car towed by them, not a repo they were in an accident. Incredibly rude on the phone, tried to refuse to release the vehicle to trump up their storage fees, and then told my customer their car was totaled and the insurance companies don't like when you move the car from shop to shop. Car is not totaled and people have the right to bring their cars wherever they like.

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Mink Kitten

Receptionist is very nasty and rude. Every time you call she have to answer you nasty.. She have no manners or don’t like black people. I advised not to use or deal with. No customer service skills. Probably a Trump supporter.. DO NOT USE ...

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Henry Severino

If I can give them no stars I would. HORRIBLE SERVICE!!!!! I wouldnt waste my time writing this if their service wasnt as bad as it is. I had my vehicle towed by this company. To start things off when I called to schedule an appointment for pick up I was spoken to by the owner in a rude and dismissive manner. I was trying to tell him on the phone I already paid for the towing fees but he just kept talking over me, telling me the price I would have to bring, which I already paid for but he wasnt listening. When I get there I had to knock on their door for several mins. Mind you I called to inform them I was already there 5 mins into waiting for the door to open but they still had me wait for them to come open the door in the rain. When they finally opened the door. They continued with their rude behavior. Again they didn't even bother to double check with the bank to see if they received the payment for the tow, telling me its not in their system and that's that. My phone had died by that time and I was told to call myself, when i asked if they could call they said nope. I guess they were too busy to make a 2 minute phone call. I had to go out and walk around the neighborhood for about an hour to find a store to charge my phone, I needed my phone since I didn't know the number to the bank by memory. When I finally was able to call back and find out what was going on the bank tells me that they did infact verify the payment already and that they had informed JYD towing already but JYD towing didnt bother to check thoroughly something that they could have had accomplished in 5 minutes lasted more than 3 hours. Horrible customer service and extremely unprofessional. When I returned somewhat upset because of the wait they made me go through for no reason they already recieved their money it was just them being unfriendly people. I had to once again wait awhile outside for someone to come out. When they come out their yelling at me for banging at the door. You had me waste 3 plus hours and your getting mad that I'm banging at your door. A door which has no doorbell and remained unanswered for several minutes! So here comes out this little man, the owner of this fine establishment (sarcasm) with a wide man, walking planet as back up. They finally came out and spoke to me in disrespectful manner and I know better than to snap but it happened and I started arguing back with them now they tell me I have to wait three hours to get my car out the lot I had to call the police to have them release my car. They already received their payment why play this stupid kid games??? Wanting to keep me outside for 3 hours like he's the law lmfao, we'll I didn't have to wait and play your childish games, Unprofessional.

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Nikki Gamer

I give this business a 0 out of 5 stars. They towed my car on a Saturday night but are closed on Sundays so if you're towed on the weekend you're stuck with your car impounded. This makes ZERO sense and is a horrible way to run a business. The guy on the phone was beyond rude.