Ponderosa Auto Express Inc. CA 95682

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MNtoThe L

Went in for an oil change today and they noticed a massive, hidden crack running along the inside edge of my front tire with the cord fully exposed. I knew my front tires needed replacing soon but I would have never noticed how the tread was completing tearing apart and ready to blow any second. If it weren’t for these guys looking out for my cars safety when I was just there for an oil change, I would have 100% had a horrible blowout. I went to get new tires immediately after the oil change. …i was also able to bring in my own oil + filter and their labor prices are excellent!

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Jonathan Koger

Well, I would have given them one star, but they did let me leave the car that they couldn't fix on their lot for a few days... So I guess they deserve a second star. I paid $180 dollars to have my car diagnosed by Ponderosa Auto and when they came up with nothing to resolve the issue, they wanted another $260 to look at it further. I also didn't like how they recommended the most expensive towing company. I paid $180 dollars for the diagnosis, $180 dollars for the tow there, and $150 dollars for the tow back just one mile up the road. Customer service was acceptable but the mechanical service not so great... Kind of wishing I'd picked a different mechanic. Update, they reached out to me very politely and explained the situation a little more thoroughly. I will add a star for customer service sake.

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Ashley Brown

This is great shop!! Very trustworthy and up front with pricing. They went above and beyond to work with my extended warranty policy and made the process smooth and simple. Will use again.