O'Reilly Auto Parts CA 95472

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Martha

I called to purchase wipers and was promised in-store installation if I made the purchase—which initially sounded great. However, when I arrived, after buying the wipers and asking about wiper fluid, the employee explained he couldn’t help because two customers were already waiting. Instead of installing my purchase, his rushed attitude and focus on selling left no room for proper assistance. With more customers arriving, I realized I’d be left waiting indefinitely, so I decided to return my items. Typically, their service is good, but this time their “installation with purchase” promise proved to be nothing more than a tactic to rush customers out the door—focusing solely on making sales, without offering advice or assistance.

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Vanessa Vanderbeck Steele

I really like, not having to go into Santa Rosa to get whatever I need for my Honda. Knowledgeable, helpful & friendly customer service.

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Daphne Riley

I called this afternoon because one of my brake lights went out. The employee I spoke with helped me identify the exact replacement light bulb I needed and gave me a few different options and let me know their prices. When I showed up at the store, he had already set it aside at the register for me. Another employee, Horacio, helped me replace the bulb efficiently. All employees were friendly, professional, and knowledgeable. I will return for all my auto needs in the future. Thank you so much!