Chapin Auto Wrecking & Salvage 85009

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Bibi Ally-Razack

Wish I didn't have to write this review, but when an owner of a business can't back their product and find every excuse in the book not too, it deserves a review. Especially for a customer that has done business with them before. We purchased a transmission based off of a VIN from them and they delivered us a 6 speed automatic versus the CVT we requested. It then took another few days until they got the right transmission, and we had to pick the transmission up. Upon installing the transmission, the vehicle didn't move. We then verified if the transmission had a filter in it by pulling the pan, and found out the transmission has water in the transmission that we received. Explaining to chapin that after we installed it the transmission didn't move, they became very defensive and claimed we didn't give them the core within 7 days. Which we did when we picked up the transmission. They also tried to say that because it took us longer than 7 days to install, that they weren't going to warranty it. It's sad that a wrecking yard won't back up their product. Be careful with what you buy from here, the run around that they give you. Also be prepared to continue to stay on top of them to get your order done, otherwise you'll never get a call back. This goes for both number 1 and 2 locations.

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Richard Alvardo

Bad bad customer service need better prices and. MUCH BETTER CUSTOMER SERVICE SO RUDE

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Micheal Glynn

Very poor customer service second I they you your car will be ready in a week it takes two weeks to get a engine for the car. And they four different engine in the car starting with a v6 & your car is a big before they realize which one they needed and a mechanic's don't like to work fast and they claim they are knowledgeable but they are not. And they like to blame the costumer for not knowing what engine goes in the car and being responsible for there mistakes. And also claim they cant drop the price or give a discount on a engine do to there stupidly on what engine goes in a customers car. And 3rd they do not return calls to any costumers to in firm them on any delays or problems they come across. I do not recommend anyone using these people for anything.