I usually go to Auto Zone. However, I needed help and Bob at Napa - went out of his way to give me assistance. I very much appreciated that. I will return to Napa in the future. Thank you Bob! Great customer care!

Extremely helpful. It may be a bit more expensive than other places but they make your business felt wanted unlike other auto part stores around the area. They've gone above and beyond for my family so we're loyal to the Astoria Napa.

Returns... don't count on it. Purchased a DeWalt buffer and attempted to return the item because with the pads that were purchased damage was done to a customer's vehicle. Buffer was only used once and was in immaculate condition. Store claimed that because there was nothing wrong with buffer they couldn't refund it. They did however take the two pads back *and gave $18 for pack of two-those pads cost A LOT more than that. Didn't want to argue so took the buffer and will attempt to sell it private party... Anyhow, took a huge hit on this purchase and rather disappointed that could not return the item.

Once you know which guys to go to, dont even bother with any other parts store. After I started avoiding one particular guy, my experience with these guys has been better than anyone eise

Fast, friendly, knowledgeable and they made it an enjoyable experience

These guys are the best place to go on the north Oregon coast...

Came in due to leak in power steering, they helped us figure out it was a loose but, and found the right wrench to tighten down. great customer service, very kind and helpful.

I bought a new battery from them back in October, it has failed to hold a charge for awhile now. I called them and asked if they would replace the battery. They told me it was my car’s alternator and they wouldn’t replace it, how would they know it’s the alternator? They wouldn’t even look at it. Terrible service is what to expect with these guys. Stay away from these jokers

The staff here are super friendly and the have a great location right on Young's Bay in the old Astoria Ford location. This new location seems bigger. They stock Trico View water repentant, which is a must for the PNW weather. I was also lucky to get the last gallon of sub zero windshield washer fluid. They are allowing in store shopping and have set up for social distancing. They are requiring masks at this time.

I still hold by my five star rating but I do remember a time when NAPA Auto Parts was not owned by Sunset and there was more personal customer service. However I understand Under New Management that new management would not want to risk their employees being liable for negative recourse. But I do remember when.