Riverside Auto Recycling MA 1440 (n/a)

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J&V Colautti

Completely unreliable! Had an appointment for a vehicle pick up on Wednesday and confirmed that morning. I was told the pick up would be in late afternoon. I never received a phone call and no one ever showed up. I called again the following morning was told they would be picking the vehicle up later that day. Again, no one showed up and I never received a call. I finally ended up going to another company who is very prompt and paid me more for my car. I found Riverside completely unreliable and they lacked an acceptable form of customer service. When you call them to ask a question they give you the impression you’re inconveniencing them. Every response they provide is late afternoon, which I found to mean when they leave for the day.

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Kate Bristow

I picked up a part for my toyota, got a friend to put it in and come to find out it was the wrong part. They gave me a part for a Taurus instead of toyota. So they cost me $300 at the shop, 2 weeks of work because they gave me the wrong part. I did get a refund for the part and they were polite about it. But no apology for giving me the wrong make of car part! Not happy at all!

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Luiz Martinez

Didn't have my vehicle but they were very nice and easy to talk to. They don't have many junked vehicles but other than that the customer service was great. I will come back if I need to look for something again.