B&R Auto Wrecking OR 97471

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Mike Boland

Having a heck of a time getting a motor delivered after paying for it. Pulling teeth to get people to talk to me about it. Supposed to 2-3 businesses days been a full week after I was told it was scheduled for delivery today we finally got them to answer my phone call to find out it will be at least Monday before they will deliver it at least another 3 days don't use these people if you need anything anytime soon

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Kimberly Barker

Bought a part that was shipped from there California location. No where did it show or was I told about there return policy. They shipped the wrong part, but by the time I could get in for someone to look at it a little over 30 days had passed. They did not want to return it even though it's their mistake. After a lot of complaining they gave me a partial refund. Better than nothing, but I still think I should have received a full refund due to it being there screw up and no police on any paperwork. 60 days like I assumed is not unreasonable. There supposed to be the professionals.

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James Hays

I'm trying to let go of an old car with a blown motor. Called the roseburg,or location of this wrecking yard they said get the paperwork in hand and tow it down yourself, because I was too far away for pickup. Fine. I sorted out the paperwork, but it took like a month because the car isnt in my name. Called back to make sure I could just have it dropped off, didnt want to do anything wrong. The guy who answered the phone gave me nothing short clipped answers. Really seemed annoyed. I asked one more time for clarification that I could have the car dropped off. He said "it would have to go to our sparks location." I wasn't familiar so I asked "oh.. where's that?" He sighed and says "1705 Marietta way." I was like "oh ok. " And he says "yeah" and hangs up. Seems rude and by now im already feeling something wasn't right. So I check their website, trying to figure out the details. He is telling me to tow the car to sparks, Nevada! Are you serious? Im not paying that much to junk a car. The entire interaction was clipped and far from helpful. They might be good at what they do, but apparently it isn't customer service.