B&R Auto Wrecking OR 97471

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Kimberly Barker

Bought a part that was shipped from there California location. No where did it show or was I told about there return policy. They shipped the wrong part, but by the time I could get in for someone to look at it a little over 30 days had passed. They did not want to return it even though it's their mistake. After a lot of complaining they gave me a partial refund. Better than nothing, but I still think I should have received a full refund due to it being there screw up and no police on any paperwork. 60 days like I assumed is not unreasonable. There supposed to be the professionals.

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James Hays

I'm trying to let go of an old car with a blown motor. Called the roseburg,or location of this wrecking yard they said get the paperwork in hand and tow it down yourself, because I was too far away for pickup. Fine. I sorted out the paperwork, but it took like a month because the car isnt in my name. Called back to make sure I could just have it dropped off, didnt want to do anything wrong. The guy who answered the phone gave me nothing short clipped answers. Really seemed annoyed. I asked one more time for clarification that I could have the car dropped off. He said "it would have to go to our sparks location." I wasn't familiar so I asked "oh.. where's that?" He sighed and says "1705 Marietta way." I was like "oh ok. " And he says "yeah" and hangs up. Seems rude and by now im already feeling something wasn't right. So I check their website, trying to figure out the details. He is telling me to tow the car to sparks, Nevada! Are you serious? Im not paying that much to junk a car. The entire interaction was clipped and far from helpful. They might be good at what they do, but apparently it isn't customer service.

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Kristi Thomas .

Incredibly rude on the phone and unhelpful. When I talked to them previously they said they would take my car if I had it towed to them. When I Made the arrangements to have it towed they told me I would have to take it to their sparks Nevada location. And proceded to give me the Nevada address and hang up.