Ordered a part with them that was supposed to be here in 2 days. 2 weeks later dropped by and they said it’s still not here. Said they’ll call. Never did. I called them and said it’s here. Came back for 3rd time. Couldn’t locate the part for 45 minutes and in the end it wasn’t even the correct one…waste of time.

Ordered a part over the phone told me everything was there. Then when I pick the part wasnt there and second time was missing a lot of stuff. This is not the first time they lie a lot.

Very unprofessional performance from the employee named Brian. 4 times he told me he'd call me right back. Not once did he do so. After that he stopped answering my calls altogether. Long story short, the business couldn't get me the right part and I returned the one they sold me. In the end, 3 weeks of my time was wasted by Brian. I can imagine if another employee was helping me it would be a different story. Another yard had the correct part shipped to me the next day.

They were really very helpful and courteous, although very busy they took time with me that was very much needed. Knowledgeable and very affordable for the obscure part that I was having trouble finding. Although they didn't have the part on hand they found one at another site and had it sent over in just an quick couple days. All in all I had a really good experience and would suggest them to anyone. Even if you have a hard to find or common place part you will be pleased. And they were the most inexpensive on or of line that I could find. Seriously half the cost anywhere else. If I could give them more stars I would that is how pleased I was.

Brian was awesome! Though this place is busy they pulled thru when the parts that were shipped were defective.

They probably have the best prices. But they also have some questionable quality. The part I received must have been sitting outside for years by its condition. I just had to hope it worked. It did, but now I wonder for how long. Also, the service is subpar. I paid for my part in advance over the phone, then I had to wait for them to call me when ready. They never did, I had to call them.

I was happy with the replacement window I picked up at G & R. I felt it was a bit overpriced and took longer to arrive than I had hoped but it was the correct window and in perfect condition.

Brian was my point of contact when a part I bought was defective. They located, tested and sent the replacement part in a timely manner. Would buy from them again.

I visited the Troutdale Oregon office. (They have multiple locations). I needed a new hood and grille for my van. Brian was very helpful in searching the inventory of all their yards to find what I needed in the same color paint. He found parts in the Eugene yard and had them brought up to Troutdale. Fair prices and excellent customer service!

Located the wheel I needed in no time at all. Price and shipping was fast and reasonable. Terrific customer service. Highly recommend.