NAPA Auto Parts - Monterey Auto Parts 93940

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Tadashi Morishita

Ordered items were late. When they arrived, I was not contacted but only found out when I called. When I arrived I had to wait for an hour so they could put the items in their inventory before releasing my order to me. The woman at the desk was extremely unfriendly and treated me as though I was bothering her.

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Mark B.

A great place. They always have the parts I need

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Rebecca F

I went in for a replacement battery for my hybrid. The guy "helping" me said they are 3 sizes for that model. My car was broken down at another location so I didn't know which size I needed. My phone signal was so poor I couldn't google it, while trying to get something to come up the employee (Carlos? Young guy) spent the time on his phone on Facebook and texting friends. I asked him if there was wifi so I could connect and find out what I need, he said "just buy all 3" and went back to his phone. Finally, another customer let me use their phone to look it up. I've worked in customer service most if my life and this was absolutely awful service. It literally took me 10 seconds to find my answers, instead I wasted 5 minutes while the employee messed around on his phone. I'm only giving 2 stars instead of one because when I brought the old battery back the amazing lady who helped me was fantastic!

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Stephen Hall

Excellent customer service. Great selection of products.

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Jeanine Kosinski

My rear view mirror fell off my car, and Amazon was going to take 4 days to ship me an adhesive kit...im so glad I found NAPA Auto Parts! Not only did they have the exact same kit I needed, but it was the same price as Amazon, AND the staff was so friendly! I love to support local businesses when I can, and the place is going to be my go-to for all things auto from now on. They answered my questions, provided me with the kit I needed at a good price, and were kind and friendly. A+++!

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James Michel

I go here for nearly Everything my car needs. From a complete stock of lightbulbs and batteries to less often needed parts as well as everything for beautifying and maintaining your car. Check here first, and they give discounts on there already very competitive prices.

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Sandra Lynn Norwood

Very unfriendly and not very helpful.

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Connor Hale

Ordered something that wasn't in stock for store pick up and it said they would ship it, but when I came into the store it hadn't been shipped because, despite the site giving the option to pay now or pay in store, if you choose pay in store they won't ship it. Staff was friendly.

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Hillary Bennett

Excellent service and support by Sherry. Thank you so much for assisting in the project

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Kelly Ray

My local auto parts store, helpful, always seem to have what I need & seems to have good sales.