NAPA Auto Parts - Monterey Auto Parts 93940 (n/a)

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Tadashi Morishita

Ordered items were late. When they arrived, I was not contacted but only found out when I called. When I arrived I had to wait for an hour so they could put the items in their inventory before releasing my order to me. The woman at the desk was extremely unfriendly and treated me as though I was bothering her.

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Mark B.

A great place. They always have the parts I need

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Rebecca F

I went in for a replacement battery for my hybrid. The guy "helping" me said they are 3 sizes for that model. My car was broken down at another location so I didn't know which size I needed. My phone signal was so poor I couldn't google it, while trying to get something to come up the employee (Carlos? Young guy) spent the time on his phone on Facebook and texting friends. I asked him if there was wifi so I could connect and find out what I need, he said "just buy all 3" and went back to his phone. Finally, another customer let me use their phone to look it up. I've worked in customer service most if my life and this was absolutely awful service. It literally took me 10 seconds to find my answers, instead I wasted 5 minutes while the employee messed around on his phone. I'm only giving 2 stars instead of one because when I brought the old battery back the amazing lady who helped me was fantastic!