If one of the men help you and you are a woman don't expect good customer service. One of the older men does everything he can to delay service every time a woman is next in line. Unbelievable.

Salesperson took the time to step outside store and replace a wiper blade for me - rare to find that kind of service these days.

Not much to say except that the phone is constantly ringing and it's very loud and annoying. The staff are helpful but always busy so it always takes 10 minutes to even get a single item. The selection isn't bad but they are always willing to order whatever they don't have.

Needed USB & Cigarette lighter port to replace mine. Wired it into my fuze box, works great, didn't need to spend money diagnosing wiring harness short. Everything works again. I'm VERY HAPPY!

These guys can assist you in battery change out and loan you a tool to fix your ride I came from out of town with my sweeper truck and Curtis assist me as if I was your next door neighbor it was great customer service especially the latina I belive her name is Esmeralda or starts with E she was awesome as well. Very knowledgeable.

I enjoy coming in here. The employees are helpful when you ask them but don't hover over you while browsing. This time I went in for brakes and rotors. They match up vehicle, year make and model to ensure proper fit and have good prices. If you like to do it yourself then come here. They have all you need for your car and if they don't they will order it for you.

They were quick I put my battery on the counter got a new one and was out of there in 5 minutes

We went to the DMV so my 16yo could take his driving test. All of our lights had been working when we checked at home , but a kind officer at the DMV pointed out that our rear brake light was out. We needed to have it fixed quickly so we didn’t need to reschedule his driving test. I called ahead to O’Reilly’s in Novato and they had the replacement light. When we showed up I asked if anyone could help and Nick was a rockstar. He sold me the replacement light and helped me figure out how to replace it. I was able to fix it in their parking lot and head back to the DMV for my sons test. I highly recommend O’Reilly Auto Parts in Novato and especially Nick. He saved the day and we have a new driver in the house!!

Can't thank these guys enough for their patience and help during a stressful situation with me trying to fix my own car, replacing serpentine belt and then one of the idler pulleys which had shed ball bearings and locked up. At one stage, because I was far away by walking distance, they dispatched the delivery driver who came to me with parts, no extra fee, for which I am super grateful! What amazing service! And when one or two parts didn't fit for a variety of reasons, they were super helpful in trouble shooting with me and also in returning or exchanging the merchandise. I'm already a loyal customer, but this experience changed my outlook altogether on O'Reilly's. Basically from good store to GREAT. This was really my first time needing more than just incidental help from staff and this is where they excelled and greatly exceeded my expectations. I was also amazed that everything I needed for my jeep 93 grand Cherokee was in stock. And if it hadn't been, they offered same day or next day delivery for the parts, which is really great. I needed a specialized bolt as well, and they stock a large variety of such bolts in pertinent diameter, length, and varying thread pitch, and I was able to find one that fit perfectly and smoothly. I also bought some cheap tools which I expected to destroy in the process, but they held up as well. Anyway, from the manager to the rest of the staff, they really know what they're talking about and also how to utilize internal resources. I've been to auto shops in general where the employees can only work at the surface of the problem and instinctively give up after an initial set back. These guys had alternatives and backup ideas when my quest presented such challenges. I really appreciate them digging in and going the extra mile for me. I'm sure If they're reading this, they probably feel like my situation is very typical and they always love helping out as they did, all normal in a days work, but I'm telling you, from a customer perspective, this service stood out to me, enough to inspire my writing this.

These people are awesome! My engine started smoking on the freeway, so I pulled in to this location. everyone was so helpful . Kevin searched the area to get me the services I needed to fix my car. I can't say enough positive praise for this staff. Highly highly recommend