B&R Auto Wrecking 95965

K

Koren Turner

Often times we only leave reviews when we've had a bad experience, I must say, my transaction started off a little rocky due to misinformation provided by customer service, however, shout out to Blaine on the e-commerce team. After several email communication's between he and I over how I would be reimbursed for my CORE chg. on a transmission I purchased, I thought I was not going to be able to get my money back due to I don't live in any area where B & R is located. Blaine went over and beyond to find options to make it possible for me to get my CORE chg. back, although it's only $60 every penny count's with me as I'm a single parent. What I appreciate the most is that he was willing to go out of his way to satisfy the customer, he added a human touch to the email conversation's which is so important these days. I'm hoping that my transmission is as good as the service I have received so far. I will definitely use B & R in the future and will recommend to family & friends. Also, thank you very much to Travis Tomblin for communicating and keeping me informed on my shipment. Thanks again Blain, I'm so grateful for a person like you, make sure to spread that awesome customer service to others. Koren

J

Jerick Stevens

Called on my way, took 30 min. arrive. No one answered the phone, walked in 2 employees at the front counter, wasn't busy, and was way overpriced! Would have saved me time and gas if they had picked up the phone!

T

Tony atten

Customer service was A+,.. by a number of their employees. My parts condition were as described B+. Sales person "Timothy F"..A+.. (Oregon)... E Comerce Guy "Spence", A+ (Oregon),.. Plus the Lady Shipping Customer Service Rep. In Oroville. A+ She confirmed my parts order was in the Will Call spot... I drove a distance to get to Oroville for Pick -Up B & R ... did a GREAT job for me.