B&R Auto Wrecking CA 95965

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Jeremy Robert

they have an AI phone service and you cant get any actual help if you need to return or have any questions, they literally hang up on you!

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Koren Turner

Often times we only leave reviews when we've had a bad experience, I must say, my transaction started off a little rocky due to misinformation provided by customer service, however, shout out to Blaine on the e-commerce team. After several email communication's between he and I over how I would be reimbursed for my CORE chg. on a transmission I purchased, I thought I was not going to be able to get my money back due to I don't live in any area where B & R is located. Blaine went over and beyond to find options to make it possible for me to get my CORE chg. back, although it's only $60 every penny count's with me as I'm a single parent. What I appreciate the most is that he was willing to go out of his way to satisfy the customer, he added a human touch to the email conversation's which is so important these days. I'm hoping that my transmission is as good as the service I have received so far. I will definitely use B & R in the future and will recommend to family & friends. Also, thank you very much to Travis Tomblin for communicating and keeping me informed on my shipment. Thanks again Blain, I'm so grateful for a person like you, make sure to spread that awesome customer service to others. Koren

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USER

The guy who served me at the counter humiliated me in front of another person. I had never felt this way.<br><br>I paid and left, then came back to buy another piece and when I was paying him he told me that I may was stealing! I was so offended by this and I told him, of course not, I'm paying you, but he refused to listen and said why had I come back and I told him again because I wanted another piece, and I told him that if there was a problem I wouldn't buy it from him. And he kept offending me. It was the most bitter experience that happened to me in a store.<br><br>I SHOULD NOT HAVE DRIVE 2 HOURS FOR THIS RUDENESS. I hope justice.