Cash For Cars - San Bernardino 92324

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Cassandra Dohm

Overall everybody that I worked with was very helpful except for the people who actually took possession of my vehicle. The email made it clear to make an appointment with them to come pick up my vehicle. When I called I told the girl that I work till 4:00 and wouldn't be available till after, she said that wouldn't be a problem. Then on the Friday they were supposed to come pick it up I get a call and I told the guy I'm still at work I won't be home till around 4:00 and he said that's fine I'll go to dispatch and let them know. In my assumption that was that they were going to send somebody to my place after 4:00. At 5:00 I called and the woman said well we're closing and we don't make available times you have to be there between 12:00 and 5:00. Well most of us work during the week and in the end I had to get off early and use sick time to be there just at 4:00 and then I had to use the rest of my sick time at work to be there on Tuesday because I had to make another appointment and be home between 2:00 and 5:00. The lack of communication and the misunderstandings led me to have to use up all of my sick time and leave work early two different days. If things are just being made clear to me at the beginning and people knew how to do their job I wouldn't be so frustrated. And I called Cash for Cars and told them and the guy then informed me that they could have just picked up my car and then I could have mailed in the title and received a check. This alternative was never even given to me in the first place. The guy did show up at the time he was expected and picked up my car and he was very professional and everything was done well and he explained to me what I needed to mail in, but I did have to ask. Overall it was a way more stressful process than just trading in my car but I am happy the car is gone and I'm satisfied with what I was paid.

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Victoria Marie Watts

Hector was the best customer service agent I’ve ever been helped by. I almost didn’t go through with selling my car because the run around with other representatives was frustrating but Hector was diligent, patient & kind. S/O to Hector!

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Run ‘n’ Guns Basketball

My car. Broke down on the side of the road and it was a mess. However, before even getting my car on the tow truck I already had and accepted a really good price for my car. Painless process when they showed up to take the car and the check cleared on my banks app immediately. Great service