Copart - San Bernardino CA 92324

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Dorene Brown

On 3/17/25 I Experienced a traumatic life altering vehicle accident resulting in my car being totaled (rolled 3 to 4 times landing in a ditch). I was treated at my nearest Naval hospital where I received top care. While being treated my vehicle was towed to the local tow yard until my insurance company had it towed to Copart 1203 S. Rancho Ave Colton CA (San Bernardino) 3/25/25. I went to gather my belongings from my vehicle and noticed that my car had been clean out and items placed in two white trash bags located inside the car in the back passenger floor area (took photos of car for memories of my accident not knowing that it would capture proof of what my car looked like when I arrived to gather my belongings). I did not have my key to open the trunk of my car to gather my property (someone had removed the fuse so no power source to the car) and was instructed to call my insurer for athurazation to allow Copart staff to open the trunk for me. I gathered my belongings from the truck and proceeded home believing that all my things were inside the two trash bags and the containers inside the trunk. I arrived home, unpacked my items and notice valuable items were stolen (my credit cards, medical/survival kit, jackets, and medications to name a few) I am a mental health crisis responder and to have my equipment stolen hurts and puts a strain on me having to replace my things. I became upset with myself for not reviewing the content inside the trash bag and questioning them about who cleaned out my vehicle (my mental state was not clear due to me seeing my vehicle post car crash which was overwhelming for me at the time). I went to yelp and read some of the other customers review and learned that an overwhelming amount of customer have experienced similar theft. I am writing this review in hopes of preventing others from suffering additional pain of having this company steal what you have left after your crash/traumatic event. If at all possible have your loved ones remove all items prior to the towing of your vehicle.

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Jamie W

They outsourced two different tow companies to pick up my vehicle and take it to their facility I got it back with more damage than when it left. I’ve been getting the run around from Larewnce Chen for the past 2 weeks. I have submitted pictures of my vehicle before it left, while it was on the tow truck without the damage and photos of it being dropped off at my home. I will be making a claim with the better business bureau.

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Rob Yankit

Was just there few minutes ago, Reviews really helped me understand the way they function and by the looks of it they are shady. Wished I woulda read reviews at home before making the trip. All those App reviews Copart needs to listen to it's customers. Make an appointment to look at cars really?