Pick Your Part - Hesperia CA 92345

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John Patterson

First time at this location, was happy I got the part I needed for cheaper than what it was listed online but they didn't really explain their policies to me and became rude and confrontational when I was confused about showing my receipt for the part because I asked how much it was and they said $20 so I paid, was not mentioned that there was an entry fee, all the other respectable junk yards don't charge for entry. The only friendly person there was the big guy with face tattoos, he should really be the only one dealing with the customers because he was professional and kind. Good luck to the big guy. Sorry your coworkers are terrible.

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Perry Brown

I have been a loyal customer of Pick Your Parts for several decades now, Spending tens of thousands of dollars with this company because of an auto restoration business I once owned, and having first discovered the salvage yard back in the 1970s and being a loyal customer at one of their first establishments in Wilmington, CA. I have always appreciated the vast selection of high-quality parts that the business offers, as well as the sense of nostalgia that comes with searching through their inventory in search of rare treasures. One of the positive aspects of my interactions with Pick Your Parts in the earlier years was the consistent quality of the parts that I was able to find. Whether I was looking for a specific component for my classic car or simply browsing for interesting pieces to add to my collection, I could always rely on the salvage yard to have what I needed. Additionally, the staff members were always friendly and helpful, making my visits to Pick Your Parts a pleasant experience. However, in recent years, I have encountered numerous negative reviews and feedback about Pick Your Parts that have made me rethink my support of the business. One of the major issues that has been highlighted by customers is the inconsistent pricing practices of the salvage yard. I have personally experienced this myself, with prices often fluctuating without any clear explanation from the management. This has made it difficult for me to budget for my visits to Pick Your Parts and has ultimately led to frustration and disappointment. Furthermore, there have been complaints about the management practices at Pick Your Parts, with some customers feeling that they are not treated fairly or respectfully. I have witnessed instances of rude behavior from staff members towards customers, which is unacceptable and goes against the values of customer service that I believe are essential for a successful business. Overall, it is for these reasons that I have made the difficult decision to no longer support the operation of Pick Your Parts. I believe that the business has the potential to improve its operations and customer service, but changes need to be made in order to regain the trust and loyalty of customers like myself. One constructive criticism that I would offer to the owners of Pick Your Parts is to focus on transparency and consistency in their pricing practices. By clearly outlining their pricing policies and ensuring that prices are fair and consistent, the salvage yard can build trust with their customers and strengthen their reputation. Additionally, I would recommend that the management at Pick Your Parts prioritize training and development for their staff members to ensure that all interactions with customers are positive and respectful. By fostering a culture of professionalism and customer service, the salvage yard can create a welcoming and enjoyable experience for all who visit. In conclusion, while I have fond memories of my early years as a customer at Pick Your Parts, I can no longer support the business due to the negative experiences and feedback that I have encountered. I hope that the owners take my feedback into consideration and make the necessary changes to improve their operations and customer service in the future.

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Leah raedel

I needed a tool we didn't come prepared with and Heather was out in the lot working and was very kind and helpful